Reduce the risk of fraud through your communications services


How does it happen?

Hackers gain unauthorised access to a customer’s PABX’s, Voice Mail Systems or Hosted Phone systems. They usually exploit poorly secured remote access options (eg, voicemail) and redirects calls to anywhere in the world.

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What to look for?

  • Large call volumes at night, weekends or public holidays
  • IDD calls to destinations you usually don’t dial
  • An unusually high number of short duration calls
  • Difficulties (busy or delays) with retrieving voicemail messages


What action can be taken to reduce the risk of fraud?



Change default codes and passwords immediately once a service is activated


Don’t choose obvious passwords (i.e. company name, 1234)


Educate your staff on the importance of keeping codes and passwords confidential.


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