Accounts and Billing Support

Account Management

Information about your Account Management options

'Take Command' is your online account management tool. Using Take Command you can enjoy the convenience of managing your account online, 24/7.

To access Take Command, click here.

To help you get started, take a few moments to read the Take Command User Guide.

Access your Commander webmail

With a Commander internet service you receive five free 50MB email accounts. Access the gateway via Commander webmail.

Payment and Invoices

Understanding your Commander Invoice

The Commander invoice has been designed to deliver a large amount of useful information in a clear, easy to read format. We have prepared a bill explainer to help you locate information on your new bill. For a breakdown of the different areas on your invoice, please refer to your relevant Bill Explainer below.

Commander Bill Explainer, click here.  

Billing Period

Bills are normally issued monthly unless agreed otherwise.

Payment Options

We encourage payment by direct debit from your bank account, credit card or other account and charge $3.95 if you choose to use another payment method such as Australia Post outlets, BPAY, or by cheque, money order, or credit card.

Some services require payment by direct debit.

A cheque processing fee may apply.

Please refer to your bill or view our Schedule of Fees and Charges on the Customer Terms page for more information.

Set up Direct Debit

Direct Debit is convenient, worry free and will save you time and money.

To set up Direct Debit with Commander, please complete the form below:

Commander Direct Debit Request Form

Please allow up to 14 days for your request to be processed and continue to pay your current and new Commander invoices by the due date. When the following words appear at the bottom of your bill, your direct debit is active.

Online payment

Online payment is a convenient, secure way to pay your Commander bills.

To ensure your payment is processed correctly you must select the correct Online Payment method, from the options below.

Pay your bills directly from your Take Command account, if you:

  • Joined Commander on or after 1 March 2013
  • Are a former People Telecom customer

Go To Take Command 

 

Pay via our Online Payment System if you:

  • Joined Commander prior to 1 March 2013

Go to Online Payment System

 

Spend Management Tools and Advice

Choosing the right plan

Choosing the right telecommunications product to suit your needs can help you to keep control of your spending from the start. We recommend that you review the applicable charges for plans, keep your expected use of the services in mind and be aware of any eligible savings, for example, by bundling your phone and internet with Commander.

Get everyone on board!

It's important to discuss responsible phone and internet use with your family, housemates and/or partner so that everyone understands how their use can impact your household financially. Especially for younger and teenage phone users, discuss the use of Premium Voice Services and Premium SMS / MMS Services that can rack up large, unexpected bills in a short space of time. We have provided further information on these services and available barring options below.

Account information over the phone

Assistance is available to you from our Customer Service Staff on 132 777 during the following hours;

Monday to Friday 8am to 7pm

Staff can provide information regarding unbilled charges on your account and information regarding your usage. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity.

Call Barring Requests and Call Controls

If you would like to manage your spending on Commander service/s, you can request that your account is restricted for particular call types or premium services. Contact Customer Service on 132 777 to chat about our call barring services.

Call Control is another option available to you which can prevent the calling of specific phone types from your landline. You can contact Customer Service on 132 777 to activate Call Control.

For further information, please have a look at our fact sheets on Premium Voice Services and Premium SMS / MMS Services which discuss the risks of using these services and how you can keep in control.

Mobile Phone and Internet Usage Alerts

Commander sends automatic SMS or email usage alerts on its compatible plans to help you keep track of your excess usages charges. The alerts will be sent at 50%, 85% and 100% of your included data. More information is available at About Commander Usage Alerts

Other useful references

If you would like help with any of these spend management tools or further information, please contact us.

Handy billing and spend management links: