Payment and Invoices
The Commander invoice has been designed to deliver a large amount of useful information in a clear, easy to read format. We have prepared a bill explainer to help you locate information on your new bill. For a breakdown of the different areas on your invoice, please refer to your relevant Bill Explainer below.
Bills are normally issued monthly unless agreed otherwise.
We encourage payment by direct debit from your bank account, credit card or other account and charge $3.95 if you choose to use another payment method such as Australia Post outlets, BPAY, or by cheque, money order, or credit card.
Some services require payment by direct debit.
A cheque processing fee may apply.
Please refer to your bill or view our Schedule of Fees and Charges on the Customer Terms page for more information.
Direct Debit is convenient, worry free and will save you time and money.
To set up Direct Debit with Commander, please complete the form below:
Please allow up to 14 days for your request to be processed and continue to pay your current and new Commander invoices by the due date. When the following words appear at the bottom of your bill, your direct debit is active.
Online payment is a convenient, secure way to pay your Commander bills.
To ensure your payment is processed correctly you must select the correct Online Payment method, from the options below.
Pay your bills directly from your Take Command account, if you:
- Joined Commander on or after 1 March 2013
- Are a former People Telecom customer
Go To Take Command
Pay via our Online Payment System if you:
- Joined Commander prior to 1 March 2013
Go to Online Payment System
Spend Management Tools and Advice
Choosing the right telecommunications product to suit your needs can help you to keep control of your spending from the start. We recommend that you review the applicable charges for plans, keep your expected use of the services in mind and be aware of any eligible savings, for example, by bundling your phone and internet with Commander.
It's important to discuss responsible phone and internet use with your family, housemates and/or partner so that everyone understands how their use can impact your household financially. Especially for younger and teenage phone users, discuss the use of Premium Voice Services and Premium SMS / MMS Services that can rack up large, unexpected bills in a short space of time. We have provided further information on these services and available barring options below.
Assistance is available to you from our Customer Service Staff on 132 777 during the following hours;
Monday to Friday 8am to 7pm
Staff can provide information regarding unbilled charges on your account and information regarding your usage. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity.
If you would like to manage your spending on Commander service/s, you can request that your account is restricted for particular call types or premium services. Contact Customer Service on 132 777 to chat about our call barring services.
Call Control is another option available to you which can prevent the calling of specific phone types from your landline. You can contact Customer Service on 132 777 to activate Call Control.
For further information, please have a look at our fact sheets on Premium Voice Services and Premium SMS / MMS Services which discuss the risks of using these services and how you can keep in control.
If you would like help with any of these spend management tools or further information, please contact us.
Handy billing and spend management links:
- View our Credit Control Tools to help you manage your spend
- View our Premium Voice Services (eg 19xx) and how to manage your spend on these services
- View our Premium SMS / MMS Services (eg 19xx) and how to manage your spend on these services
- View our Financial Hardship Policy