Sales funnel

Meet Matthew Kwoka, Managing Director at Southern Cross Funeral Directors. Matthew's business relies on being available 24/7 to help people going through one of the worst times in their lives.

Matthew moved his business nbn® package and business phone services to Commander in 2014. Although there were some initial problems, Matthew is still with us today due to how our team worked diligently with him to work through these problems.

"All the people in the team from Commander had my back as a small business owner … I gave them a chance, and it's really paid off," says Matthew.

Watch the video to learn more about Matthew's experience with us.

Choose how you connect to your Business Internet Service

Commander Business Modem

A Wi-Fi 6 compatible modem that allows faster speeds and is easy to set up. It includes instant activation so your business internet can be up and running FAST! Plus, FREE 4G Backup, keeping you connected to the Internet if your nbn® service goes down. 

Included FREE on eligible business internet nbn® plans

BYO Modem

BYO Modem 

If you want to use your own modem instead of ours, you can bring it with you. 
Please note: 4G Backup is not included if you use your own modem and not the Commander modem. 

Optional

Why choose Commander for your internet nbn® plan

Free Phone Line On Eligible Plans

You can add a FREE Commander Phone service2 or Business Line on eligible business nbn® packages.

FREE 4G Backup with a Commander Modem

Just because your nbn® service goes down doesn't mean your Internet must! Use a Commander modem and receive FREE 4G Backup to ensure your business stays online.

No hidden charges

Thanks to unlimited data, you will be charged a fixed price each month with no excess charges or shaping.

T&Cs

Things you need to know

*On eligible nbn® plans 100Mbps & higher. Available to new services, transfers & FTTP upgrades. Credit requires customers to sign up for a min. term contract plan. Customers will receive a $150 credit on a 36/60-month min. term plan or $120 credit on a 24-month min. term plan. Offer ends 30 April 2024.
14G Backup max. speeds up to 12/1Mbps. Coverage is not available in all areas.
2Add a FREE Commander voice line on eligible nbn® plans—standalone nbn® plans are not eligible for a free line. Choose (1) nbn® Business line, Commander Phone or Business SIP Channel. If you cancel your nbn® service, the voice line will revert to its standalone monthly price.
3Superfast and Superfast II are only available on FTTP. Not available in all areas, subject to a service qualification (SQ).
Superfast and Ultrafast are only available on HFC. Pricing is available on our solution builder on the page above once you complete the SQ.

FAQ

What networks do we use?

  • Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.
  • Commander fibre services are delivered over own network or where our network is not available using the NBN Co Ltd fibre network, Opticomm and Redtrain.
  • Commander IP Voice services are delivered over own network.
  • Commander 4G Backup services are delivered using the Optus 4G and 3G/HSDPA GSM networks, subject to network availability.

What is Priority Network Support?

Priority Network Support is a service you can add to any of our nbn® business plans. It is a service that is only available to businesses and provides a dedicated onboarding experience and set restoration target times if you experience a fault on any of our business Internet plans. This service is highly recommended for businesses that can’t afford to be offline. So, if your business has critical data needs and requires a high level of support in the event that an issue arises, you should consider adding the Priority Network Support service.

  Priority Network Support 8 Priority Network Support 12 Standard Support
Restoration target^ 8 coverage hours 12 coverage hours Next Business day (5pm)*
Coverage hours Mon-Fri 8am-12am
Sat 8am-5pm AEST
Mon-Fri 8am-5pm AEST

*If reported during coverage hours. ^If the restoration target is not met, the monthly fee for Priority Network Support is refunded. NOTE: Priority Network Support only covers the nbn service, and all other bundled services are not included. If you already have Priority Network Support with us and want to log an nbn® fault, then please call 1300 535 398.

What is the 4G Backup?

Delivered over a mobile broadband service, 4G Backup lets you access the Internet and make/receive IP Voice calls (in line with your business Internet plan inclusions) when your fixed Internet connection has failed or is waiting to be activated. This service is only available when you use a Commander Modem. It is not available on Opticomm or Redtrain services.

Tell me more about the Commander Business Modem

The Business Modem is Commander-supplied hardware that supports Internet connectivity and includes the capability to make/receive IP Voice calls over a broadband network. The modem automatically configures upon connection to the Commander network and includes a built-in SIM to enable 4G backup access to the Internet when your primary fixed connection is not available. Our latest business modem is a Wi-Fi 6 compatible modem that offers a better user experience and faster speeds.

How do I connect to the nbn® network with Commander?

Once you have signed up with Commander, we will coordinate your activation. If the nbn® isn't currently at your address, we will arrange for an nbn® technician to get you connected. If you have chosen to use our Business Modem, it will be sent out to you. You can also add Office Phones to your order. Our hardware is easily self-installed, or you can pay to have it professionally installed by a technician.

How can I improve my Wi-Fi experience?

You can install Business Wi-Fi Boosters or mesh devices to improve the quality of your Wi-Fi experience. Up to 3 mesh devices can be connected to the Commander Business Modem. Please note that we do not offer support for third-party devices. It’s up to you to make sure that any third-party devices are compatible with our modem.