The nbn™ broadband access network 

nbn Co is building and maintaining the National Broadband Access Network across Australia. The maximum line speed is determined by the type of technology that nbn co has installed up to, and on, your premises. Listed below are the various technology types. Regardless of which service provider you choose, this remains the same. 

Metro

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Fibre to the premises (FTTP)

Fibre cable directly to your premises (replacing all existing copper cables).

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Fibre to the Node (FTTN)^

Fibre to a node in your street, then via the existing copper network straight into your premises.

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Fibre to the Building (FTTB)^

Fibre to the basement of your building, and then via the existing technology in the building to connect to each office.

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Hybrid Coaxial Fibre (HFC)

Combination of new and existing cables from the fibre node to your premises.

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Fibre to the Curb (FTTC)^

Fibre extended to a small Distribution Point Unit (DPU) close to your premises (usually inside a pit on the street) then via the existing copper network to your premises.

Rural

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Fixed Wireless  

Data is delivered wirelessly via radio signals from a fixed wireless transmission tower to an nbn approved antenna on the roof of your premises.

^ Additional factors apply to technologies using existing copper cable which may reduce speeds. These may include but are not confined to; The length of the copper cable from the node to your wall socket; the condition of the copper, and/or exposure to the elements. Co-existence is another factor: this is the minimum period of 18 months after an area becomes ‘ready for service’ (RFS) and may be extended by nbn Co if required.  RFS is not specific to any individual service, but applies to the entire area in which existing DSL and traditional analogue telephone (PSTN) services co-exist with nbn FTTB/N/C services.

Our Network

We are constantly improving and updating our network in order to deliver the best possible Internet experience for you. Vocus Group connects to 121 Point of Interconnects (POIs). Along with this continued investment in infrastructure, our teams work constantly to optimise the network, so you can enjoy the benefits of a super-fast broadband service.  Although we make every effort to maintain consistency, there may occasionally be congestion during peak times, which may affect your experience.  Rest assured that we are constantly working to improve this, and always monitoring our AVC/CVC for required upgrades. 

Connection Tier

Commander offers all kinds of connection tiers for different business needs. The speed that best suits your business depends on your type of NBN connection, your business operations, the purpose of your Internet usage and the minimum line speed of your nbn™ connection.  

FTTP / FTTC / FTTN / FTTB & HFC

Connection Tiers
Typical average speeds#  
during business hours*
Essential for
Standard Plus 
(nbn50)

47Mbps (download)

  • Businesses with between 5 and 10 users  

  • Browsing the web 

  • Streaming videos 

  • 5 operational VoiP lines in your office

Premium  
(nbn100)

86Mbps (download)

  • Multi-user access to Internet streaming (up to 20 users) 

  • Cloud services 

  • 4K video streaming 

  • Uploading and downloading large files

Fixed Wireless

Connection Tiers
Typical average speeds#  
during business hours*
Essential for
Standard Plus 
(nbn50)

2 - 47Mbps (download) Around 60%
of customers achieve speeds greater
than 24Mbps (download)

  • Businesses with between 5 and 10 users  

  • Browsing the web 

  • Streaming videos 

  • 5 operational VoiP lines in your office

Speeds are valid as per 1 January 2019.
* Typical business hours speed is measured between 9am-5pm 
# For Fixed Wireless (FW), FTTB, FTTC & FTTN customers, until your service is connected we are unable to confirm your maximum attainable speed. If your line does not support your chosen connection tier we will inform you and offer to change your connection tier or terminate your service. FW speeds may be significantly impacted by congestion.

Please also refer to the nbn Key Fact Sheet.

Your Internal set-up 

Equipment 

A Modem/Router/Gateway is an electronic device that enables transmission of data to, or from, a computer via telephone or other communication line.  It is important you set up a quality device as your gateway to the Internet.  All Commander Business Gateways are pre-tested, sourced from reputable manufacturers, and will withstand the requirements essential to providing a great Internet experience. 

Number of devices on line simultaneously 

If there are multiple users in your business who rely on uploading, downloading and streaming large files (such as high definition videos) simultaneously, your Internet experience may be occasionally affected. If you notice this makes an ongoing impact on your service, please speak to us about a higher connection tier.    

WiFi interference 

This is not a myth. Mobile phones, microwaves and even television signals can interfere with your WiFi. Placing your gateway or router in a spot away from these devices will help minimise interference. 

Internal cabling 

If your internal cabling is damaged, badly connected, configured poorly or corroded, it may impact your nbn experience.  Our technicians can assist you with any installation and technical requirements like these - just contact us if you would like to discuss this option.  (Charges may apply)