Support

Support

Help and Support

My Commander is a list of frequently asked questions, if you cannot find the answer, please Contact Us.

Account Management

Information about your Account Management options Navigation Show below Hide below

'Take Command' is your online account management tool. Using Take Command you can enjoy the convenience of managing your account online, 24/7.

To access Take Command, click here.

To help you get started, take a few moments to read the below guide:

Take Command User Guide


Access your Commander webmail Navigation Show below Hide below

With a Commander internet service you receive five free 50MB email accounts. Access the gateway via Commander webmail.

Set up Direct Debit Navigation Show below Hide below

Direct Debit is convenient, worry free and will save you time and money.

To set up Direct Debit with Commander, please complete the form below:

Please allow up to 14 days for your request to be processed and continue to pay your current and new Commander invoices by the due date. When the words

WE WILL DEBIT YOUR NOMINATED ACCOUNT ON OR AROUND THE DUE DATE OF THIS INVOICE.

appear at the bottom of your bill, your direct debit is active.

Appointing an Authorised Representative Navigation Show below Hide below

We take the security of your account very seriously. We will only allow access to your account to nominated representatives. Please use the form below to nominate your representatives.

Payment & Invoices

Understand your Commander Invoice, Billing and Payment options Navigation Show below Hide below

Commander Invoice

The Commander invoice has been designed to deliver a large amount of useful information in a clear, easy to read format. We have prepared a bill explainer to help you locate information on your new bill. For a breakdown of the different areas on your invoice, please refer to your relevant Bill Explainer below.

Your invoice will be sent to the email address you provided as a billing contact. If you wish to receive a paper bill you will be charged a paper bill fee of $2.95. The paper bill fee can be cancelled at any time by receiving invoices via email.

Billing Period

Bills are normally issued monthly unless agreed otherwise.

Payment Options

We encourage payment by direct debit from your bank account, credit card or other account and charge $3.95 if you choose to use another payment method such as Australia Post outlets, BPAY, or by Cheque, money order, or credit card. Some services require payment by direct debit. A cheque processing fee may apply. Please refer to your bill or view our Schedule of Fees and Charges on the Customer Terms page for more information.

For your convenience, online bill payment is now available:

For customers who joined Commander prior to 1 March 2013, click here to pay your bill securely online.

For former People Telecom customers or those who joined Commander from 1 March 2013, simply log in to your "Take Command" account management tool and visit the "Make a Payment" section.

Online Payment Navigation Show below Hide below

Online Payment is a convenient, secure way to pay your Commander bills.

To ensure your payment is processed correctly you must select the correct Online Payment method, from the options below.

Go to Take Command

Pay your bills directly from your Take Command account, if you:

  • Joined Commander on or after 1 March 2013
  • Are a former People Telecom customer



Go to Online Payment System

Pay via our Online Payment System if you:

  • Joined Commander prior to 1 March 2013

Simply log in and go to "Make a Payment".

General Information

Email Phising Scams Navigation Show below Hide below

Email Phishing Scams are designed to steal your valuable personal data, such as credit card numbers, passwords, account data, or other private information. These emails can look genuine appearing to be from Commander or some institution; however they are fake and usually copy the company's logo and message format. These phishing emails may also contain links to fake websites which may be similar to the institutions real website.

Any emails from Commander with our customers will be purely to notify you of account changes or to provide you with new information about products and services. Unless you have submitted and email enquiry to Commander Customer Service or Technical Support, we will never require you to enter sensitive and personal information such as your username or password in regards to your Commander account.

Below are some guidelines that will help you to determine whether an email you received is a phishing email:

  • The email is sent from a fake email address and not using the company's domain (eg. customerservice@live.com.au)
  • The email does not address you by your proper name.
  • The email might contain typing errors and grammatical mistakes.
  • The email might claim that your details are needed for a security and maintenance upgrade, to 'verify' your account or to protect you from a fraud threat.
  • The email might even state that you are due to receive a refund for a bill or other fee that it claims you have been charged.

You can take the following steps below to ensure that you are less susceptible to phishing attacks and thereby protect your personal data online:

  • Do not reply to any email asking to verify your personal data. You will find that legitimate companies, vendors and merchants do not send such requests via email unless you have submitted an email enquiry to them.
  • Contact the company right away to ask for clarification of such emails.
  • Never divulge information, such as passwords and credit card, social security, and bank account numbers, to anyone making contact with you unless the email is genuine.
  • Only give such information when you initiate an email enquiry or service call, and only do so with trusted sources.
  • Use anti-virus software and/or firewalls on every computer you own/use to ensure it is secure and free from viruses and spyware.
  • Stay up to date with current scams and always report suspicious activity.

If you suspect that an email you have received pertaining to be from Commander is a phishing email, and it meets the above criteria, please delete it from your computer immediately and do not open any files attached to the message.

For more information about Phishing attacks please visit the website: SCAMwatch Radar and ACMA Spam Information.

Security Tools Navigation Show below Hide below

Although Commander does not offer any security tools directly to customers, we provide information about reducing your risk to Telecoms Hacking, see the document below:

And for information on being aware of Email Phishing Scams, see here.

We recommend that you protect against unauthorised access to or use of your services by:

  • regularly monitoring your usage to check for irregular patterns;
  • protecting your user identity, email address and passwords;
  • exercising care in disclosing personal information on the internet;
  • using current anti-virus software and firewall;
  • restricting access to your equipment;
  • be careful if accepting emails or files from unknown sources.

If you would like further information, please Contact Us.

Protecting our Customers Navigation Show below Hide below

Privacy Policy

Commander is committed to protecting the personal information of our customers. For more information, please read below:

Privacy Policy

Consumer Protections Code

Commander is committed to the protection of consumers and their rights to obtain information regarding our services and to make a complaint if they feel dissatisfied. The Telecommunications Consumer Protections (TCP) Code was created by the Australian Telecommunications Industry after consultation with regulators and consumer groups. The Code contains a set of rules designed to protect the rights of consumers and to clearly spell out the obligations of retail telecommunications service providers. Most of the Code rules apply from 1st September 2012. This brochure provides an overview of the Code and how it may affect you.

Consumers with Disabilities Navigation Show below Hide below

Commander does not currently offer any Telecommunications Products specifically suited to users with a disability. For information about suppliers and types of equipment available, contact the NRS Helpdesk on 1800 555 660 (voice), 1800 555 630 (TTY), 1800 555 690 (fax).

Spend Management Tools and Advice Navigation Show below Hide below

Commander prides itself on providing excellent customer service and this extends to providing advice and various useful tools which can help you see how you use your service/s with Commander and ways that you can simply manage your spend.


Choosing the right plan

Choosing the right telecommunications product to suit your needs can help you to keep control of your spending from the start. We recommend that you review the applicable charges for plans, keep your expected use of the services in mind and be aware of any eligible savings, for example, by bundling your phone and internet with Commander.


Get everyone on board!

It's important to discuss responsible phone and internet use with your family, housemates and/or partner so that everyone understands how their use can impact your household financially. Especially for younger and teenage phone users, discuss the use of Premium Voice Services and Premium SMS / MMS Services that can rack up large, unexpected bills in a short space of time. We have provided further information on these services and available barring options below.


Account information over the phone

Assistance is available to you from our Customer Service Staff on 132 777 during the following hours;

Monday to Friday 8am to 7pm

Staff can provide information regarding unbilled charges on your account and information regarding your usage. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity.


Call Barring Requests and Call Controls

If you would like to manage your spending on Commander service/s, you can request that your account is restricted for particular call types or premium services. Contact Customer Service on 132 777 to chat about our call barring services.

Call Control is another option available to you which can prevent the calling of specific phone numbers from your landline. You can contact Customer Service on 132 777 to activate Call Control.

For further information, please have a look at our fact sheets on Premium Voice Services and Premium SMS / MMS Services which discuss the risks of using these services and how you can keep in control.


Excess Usage Fees

You will be charged 1c per MB for any data you use in excess of the included value of your broadband plan. Data top-ups can be purchased for most plans and on many plans, you can increase your monthly allowance with no plan change fees (though increased monthly fees may apply).


Mobile Phone and Broadband Usage Alerts

Commander sends automatic SMS or email usage alerts on its compatible plans to help you keep track of your excess usages charges. The alerts will be sent at 50%, 85% and 100% of your included data. More information is available here: About Commander Usage Alerts


Pre-Paid Services

If you are concerned about managing your spend or the spend of staff members, Commander offers some pre-paid services to enable customers to limit their expenditure and stay in control.


Would you like some help?

If you would like help with any of these spend management tools or further information, please contact us.

Handy billing and spend management links

Warranties, Repairs and Refunds Navigation Show below Hide below

Warranties and Repairs - Mobile Handsets and other equipment.

1. Warranty

(a) Who provides this Warranty?

This warranty is provided by M2 Commander Pty Ltd of Level 10, 452 Flinders Street, Melbourne, Victoria, 3000.

(b) What does my Warranty cover?

You are entitled to a warranty at law that the goods, amongst other things:

(i) are of acceptable quality (measured with reference to a reasonable consumer fully acquainted with the state and condition of the goods); and

(ii) are reasonably fit for a purpose that you make known to us (except if you did not rely on, or you unreasonably relied on, our skill or judgement).

Not all loss or damage is considered as a failure of 'acceptable quality' or 'fitness for purpose'. Typically, loss or damage that arises from physical force, mishandling by you or exposure to liquids is not covered.

This warranty cannot be excluded. In addition to the warranty above, your goods may be covered by the manufacturer's warranty.

(c) Duration of Warranty

You are entitled to a warranty period of reasonable duration from the date of your purchase goods from us.

(d) How to make a Warranty Claim?

In order to make a warranty claim, please contact us on customerservice@commander.com and we will advise you in respect of the next steps.

(e) Who bears the Cost of the Warranty Claim?

You are required to pay for postage costs associated with returning the goods to us.

(f) What are my other rights?

The benefits of this warranty are in addition to your other rights and remedies under any law in relation to the goods to which this warranty relates.

Please note that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have your goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Repairs

If we accept your claim and arrange for the repair of your goods:

(a) If your goods are capable of retaining user generated data (for example, stored messages and emails, phone numbers, ringtones, software, applications etc), the repair of the goods may result in the loss of data.

(b) Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Post-sales Support Navigation Show below Hide below

For all post-sales support, please find contact details on our Contact Us page.

Credit Management Navigation Show below Hide below

Spend Management & Security Tools

See Information about your Account Management options on this page.

Financial Hardship Policy

Financial Hardship is generally understood to be a situation where a residential or small business customer is unable to discharge their financial obligations in relation to their Commander services, but where the customer reasonably expects to be able to discharge those obligations if payment and/or service arrangements were changed.

Commander considers financial hardship a state that involves an inability of the customer to pay bills, rather than an unwillingness to do so. For this reason Commander staff are trained to identify a genuine willingness to pay and good indicators include an established payment history with Commander.

When deciding if a customer is eligible for a financial hardship arrangement, Commander may seek evidentiary proof.

Evidentiary Proof Such As

  • A statutory declaration or official written communication from a person familiar with the customers circumstances (family doctor, clergy, bank officer, etc);
  • Evidence of the customer having consulted with a recognised financial counsellor or a booking to see a financial counsellor; and/or
  • Statement of financial position.

An agreed financial arrangement should be sufficient to cover expected future use of the service (as adjusted to ensure the customer's financial position does not worsen over a reasonable period of time). The arrangement should also provide a continued reduction of debt at a reasonable level. Commander staff will retain discretion to determine what level of service this includes, but the customer will always maintain access to receive incoming calls and dial emergency services.

How to find out more

By Phone/Fax:

By Email:

By Mail:

Hardship Enquiries: 1300 303 687
Fax: 1300 134 273
Hours of Operation: Monday - Friday 8.30am - 5.00pm EST
financialhardship@commander.com


Financial Hardship Case Manager
PO Box 2039
Hobart, TAS 7001


Contact a Financial Counsellor

Customers can talk to a phone financial counsellor from anywhere in Australia by ringing 1800 007 007 (minimum opening hours are 9.30 am – 4.30 pm Monday to Friday). This number will automatically switch through to the service in the State or Territory closest to you.

View our Full Policy

To view our full Financial Hardship Policy, please click here.

What networks do we use? Navigation Show below Hide below

Commander Mobile Phone and Mobile Broadband services are delivered over the Optus 4G and 3G/HSDPA GSM networks depending on the plan you select and subject to network availability.

Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.

Commander fibre services are delivered using the NBN Co Ltd fibre network.

Phone

Business Landline User Guide Navigation Show below Hide below

Business Landline User Guide

This User Guide is designed to help you make the most of your new business landline service and includes handy hints for setting up your network. This guide also features important numbers you can contact if you require further assistance. Click here to download a copy.

Phone System Support Navigation Show below Hide below

Toll Fraud Minimisation Guide

Update time & date

You can download guides on how to update the time & date setting on your Commander phone system for daylight saving changes.

Please select the relevant link below to download information on how to update the time and date on your telephone system.

What networks do we use? Navigation Show below Hide below

Commander Mobile Phone and Mobile Broadband services are delivered over the Optus 4G and 3G/HSDPA GSM networks depending on the plan you select and subject to network availability.

Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.

Commander fibre services are delivered using the NBN Co Ltd fibre network.

Mobile Voice

Ways to manage mobile data consumption Navigation Show below Hide below

If you have Wi-Fi internet, be sure to connect to it when you’re in the office or at home. You can also use wi-fi hotspots at many local coffee shops and restaurants.

Useful tips

  • Try not to use from using data-intensive apps. If you’re not connected to a Wi-Fi network, don’t stream music or video content from the internet. Apps like Skype, YouTube, Spotify, iPlayer and TV Catchup will speed through your download allowance very quickly.
  • Avoid tethering your mobile to your PC as can use large amounts of data quickly as you might automatically update software and are more likely to view more websites that will be data rich (e.g. lots of images, non-mobile sites)
  • Turn off automatic updates. Application updates can go through your monthly data allowance very quickly, for example 10 app updates is equivalent to about 60MB data. For android phones, go to the Google Play menu button and select the Settings menu item, uncheck the box for “Auto-update apps”. You can also further restrict data consumption by checking the box for “Update over Wi-Fi only”.
  • Try bandwidth saving applications. There are some apps (e.g. Onavo, Opera Mobile) that may reduce your data consumption through compressing data before it is transferred to you.
  • Disable those data-hungry apps. On Android phones, you can check to see how much data each of your applications is consuming by going to Settings > Data Usage. Uninstalling data-hungry apps or restricting their use of background data can stop them eating into your monthly data allowance.

Other tips

  • Always try to use mobile-optimised websites instead of the full site to minimise how much data is transferred.
  • Look for free wi-fi hot spots to browse the net when you are out and about.
  • Use a USB link to computers to download and upload large files to and from your smartphone.
  • Check email via a webmail interface and delete large attachments (such as funny videos/pictures) from friends before downloading them to your phone.

Information about your Current Usage levels Navigation Show below Hide below

Assistance is available to you from our Customer Service Staff regarding any unbilled amounts on your account and your information regarding your usage. Call us on 132 777 8am to 7pm Monday to Friday. You can also email us using our enquiry form at Contact Us.

Your privacy is important to us, so be sure to have your account information handy so we can verify your identity before providing account information.

Commander Usage Alerts

To help you keep track of your mobile, mobile broadband or internet usage we automatically send alerts to your phone via SMS or via email. These Usage Alerts will be sent after you've reached 50%, 85% and 100% of your included call and text value, or 50%, 85% and 100% of your included data - whichever comes first. Commander Usage Alerts are designed to help you manage your spend and give you peace of mind when your next bill arrives. Alerts are free and there is no need to register for this service – they are sent automatically for eligible plans with included value.

Find out more about Usage Alerts.

Mobile Device User Guides Navigation Show below Hide below

What networks do we use? Navigation Show below Hide below

Commander Mobile Phone and Mobile Broadband services are delivered over the Optus 4G and 3G/HSDPA GSM networks depending on the plan you select and subject to network availability.

Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.

Commander fibre services are delivered using the NBN Co Ltd fibre network.

Mobile Broadband

Ways to manage mobile data consumption Navigation Show below Hide below

If you have Wi-Fi internet, be sure to connect to it when you’re in the office or at home. You can also use wi-fi hotspots at many local coffee shops and restaurants.

Useful tips

  • Try not to use from using data-intensive apps. If you’re not connected to a Wi-Fi network, don’t stream music or video content from the internet. Apps like Skype, YouTube, Spotify, iPlayer and TV Catchup will speed through your download allowance very quickly.
  • Avoid tethering your mobile to your PC as can use large amounts of data quickly as you might automatically update software and are more likely to view more websites that will be data rich (e.g. lots of images, non-mobile sites)
  • Turn off automatic updates. Application updates can go through your monthly data allowance very quickly, for example 10 app updates is equivalent to about 60MB data. For android phones, go to the Google Play menu button and select the Settings menu item, uncheck the box for “Auto-update apps”. You can also further restrict data consumption by checking the box for “Update over Wi-Fi only”.
  • Try bandwidth saving applications. There are some apps (e.g. Onavo, Opera Mobile) that may reduce your data consumption through compressing data before it is transferred to you.
  • Disable those data-hungry apps. On Android phones, you can check to see how much data each of your applications is consuming by going to Settings > Data Usage. Uninstalling data-hungry apps or restricting their use of background data can stop them eating into your monthly data allowance.

Other tips

  • Always try to use mobile-optimised websites instead of the full site to minimise how much data is transferred.
  • Look for free wi-fi hot spots to browse the net when you are out and about.
  • Use a USB link to computers to download and upload large files to and from your smartphone.
  • Check email via a webmail interface and delete large attachments (such as funny videos/pictures) from friends before downloading them to your phone.

Information about your Current Usage levels Navigation Show below Hide below

Assistance is available to you from our Customer Service Staff regarding any unbilled amounts on your account and your information regarding your usage. Call us on 132 777 8am to 7pm Monday to Friday. You can also email us using our enquiry form at Contact Us.

Your privacy is important to us, so be sure to have your account information handy so we can verify your identity before providing account information.

Commander Usage Alerts

To help you keep track of your mobile, mobile broadband or internet usage we automatically send alerts to your phone via SMS or via email. These Usage Alerts will be sent after you've reached 50%, 85% and 100% of your included call and text value, or 50%, 85% and 100% of your included data - whichever comes first. Commander Usage Alerts are designed to help you manage your spend and give you peace of mind when your next bill arrives. Alerts are free and there is no need to register for this service – they are sent automatically for eligible plans with included value.

Find out more about Usage Alerts.

What networks do we use? Navigation Show below Hide below

Commander Mobile Phone and Mobile Broadband services are delivered over the Optus 4G and 3G/HSDPA GSM networks depending on the plan you select and subject to network availability.

Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.

Commander fibre services are delivered using the NBN Co Ltd fibre network.

VPN

Access OneStream VPN Reporting Portal Navigation Show below Hide below

Commander OneStream VPN reporting portal provides you with timely and accurate reports on the performance and usage information of your VPN solution.

You can generate reports on your VPN solution via OneStream VPN Reporting Portal.


VPN Support Navigation Show below Hide below

The below links allow you to download currently supported IPSec VPN client software.

If your managed firewall is a Nortel Contivity appliance, select the version you require. If you connect to the OneStream network-based IPSec VPN product, select the version of the Cisco client you require for your operating system.

General Information

How to estimate your usage requirements Navigation Show below Hide below

What is Internet Usage?

Internet usage is the amount of data which is transferred between your computer or other device (e.g. smart phone, tablet) and the Internet over a certain amount of time. This amount of data is measured in bytes, kilobytes, megabytes and gigabytes.

Data can be transferred in two ways;

  • From the Internet to your computer or device (download - e.g. watching a video online);
  • From your device or computer to the Internet (upload - e.g. uploading pictures to a social media site).

However you use the internet on your computer or device, all activities that use the Internet contribute to your overall usage which includes Uploads and Downloads.


What is the difference between download and upload?

A download means that data is transferred from the Internet to your computer or device.

Examples of downloads

Email: Opening emails involves opening files received such as PDFs, word documents, photos and other attachments as well as written messages within the body of the emails themselves.

Navigating the Web: Every site visited sends data to your computer so that it can display the information correctly.

Web-TV and Web-Radio: These online media types send a stream of data every second and so they use much more bandwidth than just surfing the web.

Chatting: This activity involves messages received in an online conversation. Video conference chatting uses more bandwidth than typed messages.

Note Downloading songs, movies, software or images also uses bandwidth.

An upload means data is transferred from your computer or device to the Internet.

Examples of uploads

Chatting: Each video conference or message sent in an online conversation is an upload. Video chatting involves larger amounts of data transfer than text chatting.

Email: Any message or attachment (photos or Word, Excel or PowerPoint files) sent in an email is an upload. The larger the file attachment, the larger the upload.

Music exchange sites (Peer-to-Peer): Some sites used for downloading files, songs and videos (such as iMesh, FrostWire, BitTorrent, Vuze, eMule, and etc.) are based on file exchanges which involves other users accessing your library to download songs from it and this can count towards internet usage as an upload.

Note Most people tend to download more than they upload.


What is a gigabyte (GB) of data?

A gigabyte (GB) is measurement unit for computer data that is technically about 1,048,576 Kilobytes (KB) and around 1000MB... but in the real world, this equates to approximately:

  • 1.5 hours of Video Conferencing
  • Around 200 music tracks (5MB each); or
  • Approximately 1000 images or photos (1MB each);
  • 1.4 standard definition movies (700MB per movie)
  • 2 hours of streaming TV (500MB an hour)

What can cause unexpected high usage?

The most common culprits for data disappearing are;

  • Videoconferencing: Communicating with other offices and/or your customers for extended periods of time via a Video Conferencing application.
  • Streaming: Video or audio content on YouTube, illico.tv, tou,tv, etc.
  • Online gaming: such as XBOX LIVE, Miniclip.com, Games.com
  • Automatic updates: e.g. Adobe, Windows, Explorer, etc.
  • Exchanging files via iTunes, LimeWire, Zik.ca, Kazaa, BitTorrent, etc.

How can I check and monitor my Internet usage?

For information about your current usage levels, please contact Customer Service by calling 132 777.


How much data does it take to... ?

Below are some general estimates of common amounts of data used for usual internet activity. The guidelines below are only approximate so please be aware that actual usage could be far greater (e.g. if you utilise High Definition Video Conferencing, or download High Definition movies or images instead of standard definition versions or if you receive or send a large amount of emails with large attachments).

Activity Type Measurement of estimated / approximate data used
Internet browsing/surfing 5MB per hour
Emails 500KB per email (estimate includes attachments & spam)
Video Conferencing 600MB per hour
Films 2GB per film (avi, mpeg, divx)
Game/Movie Trailers 100MB each
Music tracks 5MB per song (4-5min duration)
Online gaming 15MB per hour
Online radio Average stream at 128Kbps
Photos/Documents 850KB per image
Videos 2MB per minute

What networks do we use? Navigation Show below Hide below

Commander Mobile Phone and Mobile Broadband services are delivered over the Optus 4G and 3G/HSDPA GSM networks depending on the plan you select and subject to network availability.

Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.

Commander fibre services are delivered using the NBN Co Ltd fibre network.

What are the settings for email and DNS? Navigation Show below Hide below

Email Settings

Settings for accessing your Commander Email Accounts

DOMAIN

COLLECT

SEND

WEBMAIL

MANAGEMENT

onestream.com.au
rslcom.net.au
commander360.com
callaustralia.net.au
1410.net.au

pop.onestream.com.au
(port 110) or


pops.onestream.com.au
(port 995)

smtp.onestream.com.au
(port 25) or


smtps.onestream.com.au
(port 465; username is your Email address)             

https://webmail.onestream.com.au

commander.net.au
people.net.au
swiftdsl.com.au

pop3.commander.net.au
(port 110)

smtp.commander.net.au
(port 25) or


smtps.commander.net.au
(port 465; username is your Email address)             

https://webmail.commander.net.au

https://www.takecommand.com.au


DNS Settings

Your DNS settings should be automatically provided to your router when you connect; however if you need the settings directly, the following can be used depending on the username you have.

STATE

PRIMARY

SECONDARY

Sydney

203.134.64.66

203.134.65.66

Melbourne

203.134.24.70

203.134.26.70

Brisbane

203.134.12.90

203.134.102.90

Perth

203.134.17.90

211.26.25.90


If you are delegating your domain to us, please use the following details:

  • ns1.m2core.net.au
  • ns2.m2core.net.au