Diverting Your Office Phone

There are different ways to divert your phones depending on which Office Phone product you have.

Commander Phone

If you have a Commander Phone or Yealink handset then you can divert your calls using this guide, or if you can’t get to your handset, you can use Command Central using this guide.

Business Line NBN

If you have a standard handset and you’re on the NBN, you probably have Business Line NBN. Try using this guide.

Business Line PSTN or ISDN

If you have a standard handset and you don’t have NBN at your premises yet then you probably have Business Line PSTN or ISDN. Try using this guide.

Still Not Sure?

Try checking your bill or service details in Take Command to see what kind of Commander Office Phone service you have.

Business Phone Management

Command Central is your business phone configuration tool. Using Command Central you can customise you phone settings to suit your business needs.

To access Command Central, click here.

To help you make the most of your new business landline service, including important numbers and handy hints for setting up your network click here .

Commander Phone

Using your Commander Phone

DEVICES

Key Phone

APPLICATIONS

COMMAND CENTRAL

FEATURES

    FAQ

    BILLING

    TRAINING

    NBN Business Line

    Call Forward your NBN Business Line

    For information on how to forward calls from your Business Line to another number, check this quick reference guide.

    NBN Business Line Feature Access Codes

    What is Commander NBN Business Line

    Commander NBN Business Line is designed for use over the National Broadband Network (NBN) using fibre technology instead of the copper PSTN network, Commander NBN Business Line  allows you to replace a copper PSTN service while continuing to use your existing telephone handsets, and NBN compatible EFTPOS terminals, fax machines and HiCAPS terminals.

    Can I get access to Commander NBN Business Line

    The Commander NBN Business Line  service is available to all our existing and new business customers where NBN or alternative fibre connections are available. If you have been notified that your existing copper services are due to be disconnected into the future, then please call the Commander NBN Business Line team on 132 777 to discuss the migration from your existing copper service to your Commander NBN Business Line service, delivered over the new NBN connections.

    How do I connect

    Instead of connecting your telephone devices (compatible phone, fax, EFTPOS, HICAPS) to a telephony line (copper based service), you can now physically connect these devices to the ports supplied on the NBN supplied connection box or Network Termination Device (NTD). This means that your calls will be carried over the NBN or other fibre network by our Commander NBN Business Line service.

    Is it the same as the old PSTN service?

    Commander NBN Business Line delivers similar capability as the PSTN service, plus the added benefits of running over the new, state of the art and reliable NBN fibre optic service. Commander NBN Business Line will soon be able to provide exciting new features that your old PSTN service could not deliver.

    When do I know that my services will need to be moved across to an NBN connection?

    We’ll let you know when your Commander NBN Business Line service is ready so you can physically move your phone services from the copper telephone line connection to the NBN supplied connection box or Network Terminating Device (NTD). Make sure you let us know if you would like assistance with cabling your internal wall sockets to the NBN NTD.

    What will I pay for a phone service on the NBN?

    We offer a wide range of plans as you consider your migration across to the NBN connections including Commander Phone and Commander NBN Business Line. Please check the website plan details or you can discuss the options by calling Commander on 132 777.

    What is the NBN NTD? Navigation

    The NBN connection box or NTD (Network Termination Device) is your new connection point to the National Broadband Network. NBN technicians will install this in your premises when you purchase the Commander NBN Business Line service. It is the device that all your existing telephone services 'plug into' when moved to the NBN. Your NBN broadband services will also plug into the NTD to supply your Internet data service if you have requested one.

    How many lines can I purchase?

    You can purchase as many Commander NBN Business Line lines as you need. The NBN connection box (NTD) has two physical ports designed for connecting telephone services directly. Additional equipment can be purchased for connecting more than two telephone services. Commander can provide this equipment. It will arrive pre-configured to work with your Commander NBN Business Line service.

    I am an existing Commander customer. What does this mean to me?

    Don't worry. We will contact you to arrange the transition and advise you when you need to move your devices across to the NBN connection box (NTD) in the days prior to the copper service being disconnected. Your telephone numbers are expected to remain the same.

    What do I need to be able to run Commander NBN Business Line?

    Simply order a Commander NBN Business Line service for each PSTN line you wish to use on the NBN. We’ll let you know if you require any additional equipment to connect to the NBN connection box (NTD). You can re-use your existing telephone devices that should be compatible with the NBN.

    Is there a setup fee?

    A standard connection fee of $59 applies for new Commander NBN Business Line services on 0 month contracts. No setup applies on 24 month contracts. This fee is waived for existing customers moving to the NBN.

    Do I need special equipment or a router to make this work?

    No special equipment is needed to run Commander NBN Business Line (for up to two telephone devices). If you need more than two services additional equipment can be purchased from Commander to connect telephone services to the data ports of the NBN connection box (NTD).

    Can I transfer my existing phone numbers to Commander NBN Business Line?

    Yes. At your request, we can transfer existing business phone numbers from most providers to Commander NBN Business Line on the NBN.

    Can I move my numbers from my existing service provider to Commander and the Commander NBN Business Line product?

    Yes you certainly can. With your authority, we will move your existing numbers across from your existing service provider to the Commander NBN Business Line service. This is called a 'number port' or 'number transfer'. Once completed, your numbers will be available through Commander on the NBN network. This is the moment when you can physically move the telephone device from the copper phone line to the NBN connection box (NTD).

    How long does it take to move my numbers from my existing service provider to your Commander NBN Business Line service?

    There are two types of number transfers. Category A Simple, one number ports are called "Category A" and can be completed in approximately 5 to 10 business days. Category C ports are complex, multi-line ports and typically take 10-35 Business Days. All ports rely on the existing service provider to comply with these targets that are set for the industry. This does not take into account time to install the underlying infrastructure, for example, the NTD.

    What happens when power goes down at my premises?

    The NBN supplied NTD is powered from your premises power. You will be asked by the NBN technician to supply a power point in your premises where the NBN technician can connect the NTD. The NTD can also have battery backup to power the two voice ports in the case of power failure in which case it is designed to operate for a limited time without mains power. In the event you do not have a working battery, emergency calls cannot be made using the Service during a power outage.

    Who maintains the battery backup on the NBN connection box (NTD)?

    It is your responsibility to maintain the battery and ensure that it is working correctly.

    Can I use my existing analogue phones with Commander NBN Business Line?

    Yes you sure can. Your existing analogue phones can be connected to the NBN NTD and the Commander NBN Business Line service will look after the rest.

    Can I use a cordless phone?

    Yes you can. The cordless phone's base station can be plugged into the NBN NTD, just like any other telephone device.

    Business Line Support (PSTN and ISDN)

    Call Forward your Commander Phone

    For information on how to forward calls from your Business Line to another number, check the quick reference guide

    Quick Reference Guide - Business Line (PSTN and ISDN) Call Forwarding

    Other Products

    Other Office Phone Product Support

    For support with PABX, Inbound Call Numbers, PSTN or other Office Phone products please contact us Mon-Fri 9am-5pm AEST.