Complaints Policy

We are dedicated to excellence in servicing our customers. If for some reason you are not satisfied with the service received, we have a complaint policy in place.

You can view our Telco Complaints Policy here

You can view our Electricity Complaints Policy here

There are several methods to file a compliment or complaint. We will ensure that your compliment or complaint is handled as efficiently and effectively as possible in accordance with our policy.

Please use your preferred method from the options below to submit your compliment or complaint and if possible include your customer number and return contact details in any correspondence.

Contact us via Phone

132 777  Monday – Friday 8:00AM – 7PM AEDST

Contact us via Email

Attn: General Manager - Business Operations
[email protected]

Contact us via Mail

Attn: General Manager - Business Operations
PO Box 631
Collins Street West
Melbourne VIC 8007

Contact us via Fax

Attn: General Manager - Business Operations
1300 137 114