General Policies
Telecommunication
Critical Information Summaries
Fixed Wireless - NBN Key Fact Sheet
Fixed Line - NBN Key Fact Sheet
Agreements
Standard Form of Agreement, effective - Dec 2020
Standard Form of Agreement, effective - Oct 2020
Standard Form of Agreement, effective - Jul 2019
Standard Form of Agreement, effective - Sep 2018
Standard Form of Agreement, effective - May 2017
Standard Form of Agreement effective - 1st September 2012
Direct Debit Request Service Agreement
Cancellation Notice - Unsolicited Consumer Agreement
Data Centre Service Level Agreements
Policies
Mass Service Disruption Notifications
Service Schedules
Service Schedule - Fixed Voice
Service Schedule - Mobile Voice
Service Schedule - NBN Priority Network Support (eSLA)
Service Schedule - Commander Phone
Service Schedule - SIP Trunking
Service Schedule - Wireless Broadband
Service Schedule - OneStream Hosting
Service Schedule - OneStream VPN and Internet
Service Schedule - Maintenance
Schedule of Fees and Charges
Schedule of Fees and Charges - effective 20th July 2020
Past Schedule of Fees and Charges - effective 1st March 2020
Past Schedule of Fees and Charges - effective 7th Feb 2019
Past Schedule of Fees and Charges - effective 1st Oct 2018
Past Schedule of Fees and Charges - effective 1st Oct 2017
Past Schedule of Fees and Charges - effective 1st Oct 2016
Past Schedule of Fees and Charges - effective 1st May 2016
Past Schedule of Fees and Charges - effective 1st Jan 2016
Past Schedule of Fees and Charges - effective 1st Oct 2015
Terms & Conditions
Terms & Conditions - Commander Rental Equipment
Terms & Conditions of Customer Care - Rental
Warranties, Repairs and Refunds
Energy
Market Terms and Conditions
Commander Electricity Market Terms and Conditions
Customer Charter
Commander Electricity Customer Charter
Policies
Commander Power & Gas Energy Assistance Program Policy (VIC Only)
National Commander Electricity Hardship Policy
Additional Retail Charges
Commander Electricity Additional Retail Charges schedule
Victorian Feed in Tariff Terms and Conditions
Commander Electricity Victorian Feed in Tariff Terms and Conditions
Victorian Energy Codes and Regulations
Code of Conduct for Marketing Retail Energy in Victoria
Electricity Industry Guideline 13- Greenhouse Gas Disclosure
Operating Procedure Compensation For Wrongful Disconnection
Commander Electricity Standard Terms, Conditions and Price
Victorian Standing Offer Terms and Conditions
Victorian Electricity Residential Standing Offer effective 2-06-2014