General Policies
Telecommunication
Critical Information Summaries
Fixed Wireless - NBN Key Fact Sheet
Fixed Line - NBN Key Fact Sheet
Agreements
Standard Form of Agreement, effective - May 2022
Standard Form of Agreement, effective - Jul 2021
Standard Form of Agreement, effective - Dec 2020
Standard Form of Agreement, effective - Oct 2020
Standard Form of Agreement, effective - Jul 2019
Standard Form of Agreement, effective - Sep 2018
Standard Form of Agreement, effective - May 2017
Standard Form of Agreement effective - 1st September 2012
Direct Debit Request Service Agreement
Cancellation Notice - Unsolicited Consumer Agreement
Data Centre Service Level Agreements
Policies
Mass Service Disruption Notifications
Service Schedules
Service Schedule - Fixed Voice
Service Schedule - Mobile Voice
Service Schedule - NBN Priority Network Support (eSLA)
Service Schedule - Commander Phone
Service Schedule - SIP Trunking
Service Schedule - Wireless Broadband
Service Schedule - OneStream Hosting
Service Schedule - OneStream VPN and Internet
Service Schedule - Maintenance
Schedule of Fees and Charges
Schedule of Fees and Charges - effective - May 2022
Schedule of Fees and Charges - effective - Feb 2022
Schedule of Fees and Charges - effective 19th Oct 2021
Schedule of Fees and Charges - effective 21st Aug 2021
Schedule of Fees and Charges - effective 1st July 2021
Schedule of Fees and Charges - effective 22nd March 2021
Schedule of Fees and Charges - effective 20th July 2020
Past Schedule of Fees and Charges - effective 1st March 2020
Past Schedule of Fees and Charges - effective 7th Feb 2019
Past Schedule of Fees and Charges - effective 1st Oct 2018
Past Schedule of Fees and Charges - effective 1st Oct 2017
Past Schedule of Fees and Charges - effective 1st Oct 2016
Past Schedule of Fees and Charges - effective 1st May 2016
Past Schedule of Fees and Charges - effective 1st Jan 2016
Past Schedule of Fees and Charges - effective 1st Oct 2015
Terms & Conditions
Terms & Conditions - Commander Rental Equipment
Terms & Conditions of Customer Care - Rental