General Policies

Privacy Policy

Complaints Policy

Financial Hardship Policy

Terms of Use

Commander Group Credit Policy

Family Violence Policy

Online Safety

eSafety is Australia’s independent regulator for online safety.

If you would like to make a complaint to eSafety about serious online abuse, or illegal and restricted online content, see You can also report content to the online service or platform where it appears.

eSafety has a wealth of tools and resources on online safety and parental control settings. These resources include advice for parents and carers to help children have safe experiences online, see

Communications Alliance has a list of accredited Family Friendly internet content filters designed to limit access to certain types of content that may be inappropriate for children. The list is available at Communications Alliance.

Legal Information

Standard Form of Agreement, effective - November 2023

Critical Information Summaries

Fixed Wireless - NBN Key Fact Sheet

Fixed Line - NBN Key Fact Sheet

Commander Data - SLA

Direct Debit Request Service Agreement

Cancellation Notice - Unsolicited Consumer Agreement


Mass Service Disruption Notifications

Customer Service Guarantee

Acceptable Use Policy

Premium Service Barring

Service Schedules

Service Schedule - IP Voice

Service Schedule - Fixed Voice

Service Schedule - Mobile Voice

Service Schedule - Broadband

Service Schedule - NBN Priority Network Support (eSLA)

Service Schedule - Wireless Broadband

Service Schedule – PIPN

Service Schedule - OneStream Hosting

Service Schedule - OneStream VPN and Internet

Service Schedule - Maintenance

Schedule of Fees and Charges

Schedule of Fees and Charges - effective - May 2024

Terms & Conditions

Terms & Conditions - Commander Rental Equipment

Terms & Conditions - Rentals

Terms & Conditions - Sale

Terms & Conditions of Customer Care - Rental

Terms & Conditions of Customer Care - Sale

Terms & Conditions - Bundle Discounts

Cisco Webex EULA


Service Schedules




Schedule of Fees and Charges



Warranties, Repairs and Refunds

1. Warranty

(a) Who provides this Warranty?
This warranty is provided by M2 Commander Pty Ltd of Level 10, 452 Flinders Street, Melbourne, Victoria, 3000.
(b) What does my Warranty cover?
You are entitled to a warranty at law that the goods, amongst other things:
(i) are of acceptable quality (measured with reference to a reasonable consumer fully acquainted with the state and condition of the goods); and
(ii) are reasonably fit for a purpose that you make known to us (except if you did not rely on, or you unreasonably relied on, our skill or judgement).
Not all loss or damage is considered as a failure of 'acceptable quality' or 'fitness for purpose'. Typically, loss or damage that arises from physical force, mishandling by you or exposure to liquids is not covered.
This warranty cannot be excluded. In addition to the warranty above, your goods may be covered by the manufacturer's warranty.
(c) Duration of Warranty
You are entitled to a warranty period of reasonable duration from the date of your purchase goods from us.
(d) How to make a Warranty Claim?
In order to make a warranty claim, please contact us on [email protected] and we will advise you in respect of the next steps.
(e) Who bears the Cost of the Warranty Claim?
You are required to pay for postage costs associated with returning the goods to us.
(f) What are my other rights?
The benefits of this warranty are in addition to your other rights and remedies under any law in relation to the goods to which this warranty relates.
Please note that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have your goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Repairs

If we accept your claim and arrange for the repair of your goods:
(a) If your goods are capable of retaining user generated data (for example, stored messages and emails, phone numbers, ringtones, software, applications etc), the repair of the goods may result in the loss of data.
(b) Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.