General Policies
Online Safety
eSafety is Australia’s independent regulator for online safety.
If you would like to make a complaint to eSafety about serious online abuse, or illegal and restricted online content, see https://www.esafety.gov.au/report. You can also report content to the online service or platform where it appears.
eSafety has a wealth of tools and resources on online safety and parental control settings. These resources include advice for parents and carers to help children have safe experiences online, see https://www.esafety.gov.au/parents
Communications Alliance has a list of accredited Family Friendly internet content filters designed to limit access to certain types of content that may be inappropriate for children. The list is available at Communications Alliance.
Legal Information
Standard Form of Agreement, effective - August 2024
Critical Information Summaries
Fixed Wireless - NBN Key Fact Sheet
Fixed Line - NBN Key Fact Sheet
Direct Debit Request Service Agreement
Cancellation Notice - Unsolicited Consumer Agreement
Policies
Mass Service Disruption Notifications
Service Schedules
Service Schedule - Fixed Voice
Service Schedule - Mobile Voice
Service Schedule - NBN Priority Network Support (eSLA)
Service Schedule - Wireless Broadband
Service Schedule - OneStream Hosting
Service Schedule - OneStream VPN and Internet
Service Schedule - Maintenance
Schedule of Fees and Charges
Schedule of Fees and Charges - effective - July 2024
Terms & Conditions
Terms & Conditions - Commander Rental Equipment
Terms & Conditions of Customer Care - Rental
Terms & Conditions of Customer Care - Sale
Terms & Conditions - Bundle Discounts
Archived
Service Schedules
Agreements
Standard Form of Agreement, effective - November 2023
Standard Form of Agreement, effective - May 2023
Standard Form of Agreement, effective - Aug 2022
Standard Form of Agreement, effective - May 2022
Standard Form of Agreement, effective - Jul 2021
Standard Form of Agreement, effective - Dec 2020
Standard Form of Agreement, effective - Oct 2020
Standard Form of Agreement, effective - Jul 2019
Standard Form of Agreement, effective - Sep 2018
Standard Form of Agreement, effective - May 2017
Schedule of Fees and Charges
Schedule of Fees and Charges - effective - May 2024
Schedule of Fees and Charges - effective - March 2024
Schedule of Fees and Charges - effective - June 2023
Schedule of Fees and Charges - effective - Feb 2023
Schedule of Fees and Charges - effective - May 2022
Schedule of Fees and Charges - effective - Feb 2022
Schedule of Fees and Charges - effective 19th Oct 2021
Schedule of Fees and Charges - effective 21st Aug 2021
Schedule of Fees and Charges - effective 1st July 2021
Schedule of Fees and Charges - effective 22nd March 2021
Schedule of Fees and Charges - effective 20th July 2020
Past Schedule of Fees and Charges - effective 1st March 2020
Past Schedule of Fees and Charges - effective 7th Feb 2019
Past Schedule of Fees and Charges - effective 1st Oct 2018
Past Schedule of Fees and Charges - effective 1st Oct 2017
Past Schedule of Fees and Charges - effective 1st Oct 2016
Past Schedule of Fees and Charges - effective 1st May 2016