Our business nbn™ Enterprise Ethernet solution is designed to provide optimal connection and can be upgraded as your business grows. Enterprise Ethernet provides a quality fibre solution, improving online experience with equal upload and download speeds, and you can select a speed tailored for your business’ requirements. All this and no installation charges for 90% of locations1

Enterprise Ethernet features

Unlimited Data

Unlimited Data

Superior Network

Static IP Address

Static IP Address

Enhanced support with optional upgrades to guarantee up time

Key benefits

Improved performance with symmetrical profile for cloud computing and video conferencing.

High performance and reliable fibre network.

High speed fibre to future proof your business, providing adaptable and scalable connectivity - fast.

100/100

Welcome Credit $500

From $320/mth
Min. Cost over 36 months $11,520

.

Unlimited data

Priority Network Support 12 included

additional options available
$0 build cost*

Critical Information Summary

200/200

Welcome Credit $500

From $420/mth
Min. Cost over 36 months $15,120

.

Unlimited data

Priority Network Support 12 included

additional options available
$0 build cost*

Critical Information Summary

500/500

Welcome Credit $1,000

From $620/mth
Min. Cost over 36 months $22,320

.

Unlimited data

Priority Network Support 12 included

additional options available
$0 build cost*

Critical Information Summary

1000/1000

Welcome Credit $1,000

From $820/mth
Min. Cost over 36 months $29,520

.

Unlimited data

Priority Network Support 12 included

additional options available
$0 build cost*

Critical Information Summary

Get free installation

For more information and to find out if your business qualifies for free installation, give us a call on 1300 932 108.

Get a call

Things you need to know

1If applicable fibre build installation and hardware fees will be charged separately. 
*For 90% of locations and subject to service qualification.

$0 Installation. Subject to a service qualification (SQ). Fibre build costs may apply. SQ will provide availability of $0 installation eligibility. Not available in all areas. nbn may amend or introduce a Fibre Build Cost (FBC) and notify you prior to the commencement of the build phase. More information on the FBC commander.com.au/internet/enterprise-ethernet. Only available when signing up to a 36-month or 60-month agreement and remaining connected to the service from Commander for the full term. Welcome credit eligibility. You must sign and return the Business Application Form to your Commander Representative before 30 June 2023. The Commander Enterprise Ethernet service must be activated by 31 October 2023. Welcome credit is only available to customers taking up a new Commander Enterprise Ethernet service. The welcome credit will appear on your bill following service activation. You are authorised to request the connection of the nbn service/s set out in this application. Service Delivery.  The service can take up to 50 days minimum to be installed and Amended Fibre Build Costs may apply. You will require access to a domestic AC 240v socket and power-supply for the powering of the nbn™ Business Network Termination Device (BNTD), or other supplier equipment. You will be responsible for the cost of power used by the unit. In the event of a power outage, your service will not work unless you maintain a back-up battery. nbn reserves its rights to cancel an eligible order on the basis that it reasonably determines it is not viable to proceed with the order, e.g., due to the unforeseen complexity of proceeding with an order at the premises. A nbn technician may need to install hardware and cabling at your premise to activate your service. By agreeing to receive our service you authorise nbn to proceed with this work. Any cabling that is required in your premises beyond the Network Boundary Point (NBP) is your responsibility. More information on the NBP commander.com.au/bbss. If you are renting your premises, you will also need to obtain your landlords consent before proceeding. NBN Professional Install is different to Commander Professional Install. It’s a service provided by nbn to connect your property to the nbn network. For charges see Schedule of Fees and Charges at commander.com.au/sofac. If you cancel prior to the service being delivered nbn will charge cancellation fees, these can be found on our Schedule of Fees and Charges at commander.com.au/sofac. The Service. Commander Enterprise Ethernet is Class of Service - Low, this delivers traffic as Excess Information Rate (EIR) and as such is “best efforts”, it has been designed for use within a single premises. The use of this service is prohibited to facilitate the provision of broadband to multiple premises. A practical example of this is, when ordering the service to a communications cabinet at a multi-premises site (such as an apartment building, shopping centre, business park, or residential/retirement village) and using that service to facilitate the provision of broadband to multiple premises within that multi-premises site. If you have selected the 1000/1000 speed tier, due to equipment and network limitations actual speeds may not reach this bandwidth, the actual speed is capped at 952Mbps on the nbn™ network. If you have selected Priority Network Support, the target rectification timelines only apply to the restoration of the underlying nbn™ Enterprise Ethernet service and not other services like your phone lines. If you cancel within your contract term, we may charge you an amount up to $5,500 to recover the discounted installation fee. Any charges relating to FBC and BNTD are calculated separately and may apply. Commander limits the extent of support for BYO gateway/routers to best efforts, due to the flexibility the service offers users, it is not feasible or practicable for Commander to offer technical support other than on a best effort basis. Whilst the BYO service is designed to allow users to bring their own device, under no circumstances does Commander offer any guarantee or assurance that all BYO devices will be compatible and function with the service provided by Commander. Support available is at a network level, you are responsible of your router/gateway configuration to ensure traffic is shaped/routed correctly to optimise your internet experience.

FAQ

What is business nbn™ Enterprise Ethernet?

Enterprise Ethernet is a premium fibre solution that is reliable, fast, and adaptive which will improve your online experience. Now available to more Australian businesses, in more areas, than ever before, it allows you to stay competitive in the ever-changing digital landscape. 

What is a Fibre Build?

Where nbn design and construct a fibre optic link connecting a fibre access node to a single location at a premises. The fibre optic link constructed by nbn as part of the Fibre Build will include a dedicated point-to-point fibre link between the Premises and the relevant fibre
access node.

What is a Fibre Build Cost (FBC)?

90 per cent of locations where nbn™ business Enterprise Ethernet is available are eligible for a $0 fibre build.  A service qualification (SQ) must be completed to check the eligibility of this, once the SQ has been performed nbn will advise if a FBC will apply.  nbn provide a feasibility quote, this may be amended once a technician goes to site.

What is an Amended Fibre Build Cost (AFBC)?

nbn provide a feasibility quote upon an SQ, this may be amended once a technician goes to site for various reasons.  Some examples of this would be a heritage site that requires more labour and materials to ensure it meets the obligations of the site, or miscalculations or incorrect details provided on the initial SQ.  The AFBC is provided to the customer prior to the commencement of the installation, there may be cancellation fees incurred if the build does not proceed.

Will I need my own hardware?

Yes. The Business Network Termination Device is included as a part of the installation. However, a router, firewall and all other customer premises hardware will be required and will be the customers own responsibility.

How long does it take to deliver a new service?

A new service typically takes up to 50 business days (from the time the service is ordered) to be delivered.  Many factors can impact the time to connect a service, including the type of service and the service area. nbn provide a 50 business day service delivery guarantee, although this is not available for Premises located in the nbn non-fixed line footprint and is also unavailable at some Premises within the nbn™ fixed line footprint as identified by nbn.

What Class of Service (CoS) is Commander Enterprise Ethernet?

Business nbn™ Enterprise Ethernet comes in Low, Medium & High Classes of Service (CoS), but Commander currently only offers Low CoS.  This provides ‘best-efforts’ data, which means that there are no contractual guarantees on the network performance and so may be subject to congestion at times of high network usage. This type of network data performance is designed for applications that are not time-sensitive such as social media, internet access and email.

What is Priority Network Support?

Priority Network Support (PNS) is a value-added service provided on our business nbn™ plans. With PNS you receive a dedicated onboarding experience and enhanced restoration times on any of our nbn™ plans. This service is highly recommended for businesses that have critical data needs and require a high level of support. Enterprise Ethernet comes with a 12-hour PNS, to ensure a fault restoration time of 12 hours.  We also offer optional enhanced fault resolution times, of 8 hours or 6 hours. Additional charges apply.