Notice of delay – Commander will be contacting affected consumers by 18 May 2018
Did you purchase a Commander NBN plan between 1 October 2015 and 22 March 2018? You may be entitled to a partial refund or be able exit your contract without cost.
Commander is providing remedies to business consumers who purchased NBN internet plans where their fibre to the node (FTTN) or fibre to the building (FTTB) connection was not capable of delivering the speeds promised. We acknowledge that, by doing so, we likely breached the Australian Consumer Law.
Commander has been delayed and will be contacting affected consumers by 18 May 2018 to offer options including a refund, moving to a lower speed plan or exiting their contract. Commander had previously stated that it would contact affected consumers by 27 April 2018.
Bundle your phone and internet and get superfast broadband and unlimited standard calls or bundle your phone and electricity together to save 20% off our electricity market usage rates and 20% off business phone plan costs, when you pay on time.