Business One Commander Phone

CRITICAL INFORMATION SUMMARY

SERVICE AND PRICE INFORMATION

Commander Phone is a hosted PBX phone service which is delivered via your Internet connection. It is feature rich and allows you to transfer calls, set up hunt groups, put calls on hold and much more. Handsets are not included and can be added for additional charges.Commander is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements. In the event of a power outage, your Commander Phone services will not work unless you maintain a back-up battery solution.This service has a 1-month minimum term applicable.

PRICING

Commander Phone Business One Commander Phone
Minimum Monthly Access Fee $45
Minimum Cost (1 Month term) $45
Standard Local Calls Included
National Calls to Standard Fixed Lines Included
Calls to Standard Australian Mobiles Included
13/1300 Calls 44c
Commander to Commander Calls FREE CALLS made from your Business one Commander Phone service to any other office phone or mobile service on the same Commander account. 24 hours a day, 7 days a week. No connection fee applies.
International Calls

Please visit:

https://www.commander.com.au/support/office-phones/international-calls

For details of charges for usage types that are not listed, please contact Customer Service on 132 777.

MINIMUM CONTRACT TERM
1 Month

EARLY TERMINATION CHARGE

No early termination fees apply for the service itself. If you’re purchasing additional hardware in order to access the service, for example a Commander Phone Handset on a Monthly Repayment Option (MRO), cancelling within the repayment period will trigger early repayment of the hardware calculated as the MRO x months remaining in the hardware repayment contract. For example, if you are paying $10 per month over 24 months for a cordless handset and you cancel the Commander Phone service after 12 months, you will pay $120 which is $10 x 12 months remaining.

OTHER INFORMATION

BUNDLING ARRANGEMENTS

The Business One Commander Phone Plan can be bundled with a Business One Broadband Plan to receive a bundle discount. You are eligible for a Business One Commander Phone Plan or a Business One Voice Plan for $0 for every Business One Broadband Plan you keep active. This is delivered via a $45 bundle discount on your Commander Phone Plan or Business One Voice Plan. Only one $45 discount applies per Business One Broadband plan.

If you cancel your Business One Broadband Plan, transfer it away or change it to a different NBN plan, you will lose the $45 discount and start paying the full price for the Business One Commander Phone Plan.

USAGE INFORMATION

For information about your current usage levels log into “My and Account’ at takecommand.com.au

PAYMENT OPTIONS

Payment by Credit Card or Direct Debit from a bank account does not incur additional fees or charges. Additional charges apply for other payment methods. For details, see your invoice, our Schedule of Fees & Charges on our website commander.com.au/customer- terms, or contact us on 132 777.

HOW WE CALCULATE EARLY TERMINATION FEES

There is no early termination fee for the Business One Commander Phone Plan itself.

If you’re repaying hardware in order to access the service, for example Commander Phone Handsets, then cancelling the associated service will trigger a lump sum early repayment of the hardware on the next bill. For example, if you are paying $10 per month over 24 months for a cordless handset and you cancel the Commander Phone service after 12 months, you will pay $120 which is $10 x 12 months remaining.

STANDARD INSTALLATION REQUIREMENTS

You are required to install any equipment (such as Commander Phone handsets or Commander Business Modems) that you purchase with your Commander services. You are also responsible for any associated cabling, network configuration and any routers and/or switches within your network to allow the services to work.

HARDWARE

You can use the service via our desktop Soft Phone app on Mac or PC without paying anything extra. Commander provides a range of handsets for additional fees. Contact us for more information about our handsets.

Handset Upfront Fee 24 Month Repayment Option

Cordless

$199

$10/mth

Desk

$199

$10/mth

Office

$249

$12/mth

Executive

$299

$15/mth

Conference

$399

$18/mth

If you use this service in conjunction with the Commander Business Modem and a Commander Internet service on the same account, our 4G Backup feature is enabled free of charge. 4G Backup enables you to make and receive calls over the mobile network, in the event of a service interruption or network outage on your primary Commander Internet service. For more information commander.com.au/phone/business-continuity

SERVICE AVAILIBILITY

Services may not be available to all areas, premises or customers. If we are unable to connect all your requested services, we will attempt to contact you to discuss further options first or, if we can’t contact you after making reasonable attempts, we will cancel your order.

You must inform us if the service is intended to be used in conjunction with a disability or medical service, back to base alarm or is intended to carry data services such as Fax, EFTPOS or HiCaps. These services may not be supported or may require an alternative service or additional equipment.

Calls to some International destinations are blocked by default due to high risk of fraud. You may arrange with Commander to unblock these destinations, upon accepting full responsibility for payment for any calls from your service makes to these destinations.

CONTACT DETAILS

We are dedicated to excellence in servicing our customers and have lots of ways for you to keep in touch:

COMPLAINT HANDLING

If for some reason you are not satisfied with the service we provide, please let us know so we can do our best to fix it. If you feel that we were unable to resolve your issue to your satisfaction, please visit commander.com.au/customer-terms/complaints-policy

If you are still not satisfied with the steps taken by Commander to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).

The TIO will only investigate complaints if you have already attempted to resolve your issue with Commander and is an option of last resort. Contact the TIO by visiting tio.com.au or by calling 1800 062 058.

FULL TERMS

Commander’s Standard Form of Agreement & Acceptable Use Policy set out the terms & conditions on which we provide our products & services. See commander.com.au/customer-terms for full terms.