CRITICAL INFORMATION SUMMARY
SERVICE AND PRICE INFORMATION
Commander Phone is a hosted PBX phone service which is delivered via your Internet connection. It is feature rich and allows you to transfer calls, set up hunt groups, put calls on hold and much more. The Commander Phone PAYG plans are available to new Commander customers only.
Handsets are not included and can be added for additional charges. Commander is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements. In the event of a power outage, your Commander Phone services will not work unless you maintain a back-up battery solution. This service has a 1-month or 36-month minimum term applicable.
PRICING
| Commander Phone | Business One Commander Phone | |||
|---|---|---|---|---|
| Contract Term | Month to Month | 24 Month | 36 Month | 60 Month |
| Minimum Monthly Access Fee | $15 | $12 | $12 | $10 |
| Minimum Cost | $15 | $288 | $432 | $600 |
| Standard Local Calls | 20c per call | |||
| National Calls to Standard Fixed Lines | 20c per call | |||
| Calls to Standard Australian Mobiles | 25c per minute | |||
| 13/1300 Calls | 44c | |||
| Commander to Commander Calls | FREE CALLS made from your Business one Commander Phone service to any other office phone or mobile service on the same Commander account. 24 hours a day, 7 days a week. No connection fee applies. |
|||
| International Calls | Please visit: https://www.commander.com.au/support/office-phones/international-calls | |||
For details of charges for usage types that are not listed, please contact Customer Service on 132 777.
MINIMUM CONTRACT TERM
1, 24,36 & 60 Months
OTHER INFORMATION
BUNDLING ARRANGEMENTS & DISCOUNTS
The Business One Commander Phone Plan can be bundled with a Business One Broadband Plan to receive a bundle discount. You are eligible for a Business One Commander Phone Plan for $0 for every Business One Broadband Plan you keep active. This is delivered via a $15, $12 or $10 bundle discount on your Commander Phone Plan. Only one discount applies per Business One Broadband plan.
If you cancel your Business One Broadband Plan, transfer it away or change it to a different NBN plan, you will lose the $15, $12 or $10 (contract dependant) discount and start paying the full price for the Business One Commander Phone Plan.
KEY DETAILS
Your Commander Phone Monthly Access Fee includes line rental and a range of included features. Calls are charged on a pay as you go basis. The table above specifies other call types that are specific to
your Commander Phone Plan. Call types not listed, as well as optional value-added services and any equipment required to operate your service are charged in addition to your Monthly Access Fee.
USAGE INFORMATION
For information about your current usage levels log into “My Account’ at https://www.takecommand.com.au/#/login/
PAYMENT OPTIONS
Payment by Credit Card or Direct Debit from a bank account does not incur additional fees or charges. Additional charges apply for other payment methods. For details, see your invoice, our Schedule
of Fees & Charges on our website commander.com.au/customer-terms, or contact us on 132 777.
STANDARD INSTALLATION REQUIREMENTS
You are required to install any equipment (such as Commander Phone handsets or Commander Business Modems) that you purchase with your Commander services. You are also responsible for any associated cabling, network configuration and any routers and/or switches within your network to allow the services to work.
HARDWARE
You can use the service via our desktop Soft Phone app on Mac or PC without paying anything extra. Commander provides a range of handsets for additional fees. Contact us for more information about
our handsets.
| Handset | Upfront Fee | 24 Month Repayment Option |
|---|---|---|
| Cordless | $199 | $10/mth |
| Desk | $199 | $10/mth |
| Office | $249 | $12/mth |
| Executive | $299 | $15/mth |
If you use this service in conjunction with the Commander Business Modem and a Commander Internet service on the same account, our 4G Backup feature is enabled free of charge. 4G Backup enables you
to make and receive calls over the mobile network, in the event of a service interruption or network outage on your primary Commander Internet service. For more information:
commander.com.au/phone/business-continuity
SERVICE AVAILIBILITY
This plan is only available to new Commander customers, or previous customers who have no active services on their account at the time of application. Services may not be available to all areas, premises
or customers. If we are unable to connect all your requested services, we will attempt to contact you to discuss further options first or, if we can’t contact you after making reasonable attempts, we will cancel your order.
You must inform us if the service is intended to be used in conjunction with a disability or medical service, back to base alarm or is intended to carry data services such as Fax, EFTPOS or HiCaps. These services may not be supported or may require an alternative service or additional equipment.
Calls to some International destinations are blocked by default due to high risk of fraud. You may arrange with Commander to unblock these destinations, upon accepting full responsibility for payment for any calls from your service makes to these destinations.
CONTACT DETAILS
We are dedicated to excellence in servicing our customers and have lots of ways for you to keep in touch:
- Online at commander.com.au contact page;
- Email us at [email protected]; or
- Call us on 132 777 (Check our website for opening times).
COMPLAINT HANDLING
If for some reason you are not satisfied with the service we provide, please let us know so we can do our best to fix it. If you feel that we were unable to resolve your issue to your satisfaction, please
visit commander.com.au/customer-terms/complaints-policy
If you are still not satisfied with the steps taken by Commander to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).
The TIO will only investigate complaints if you have already attempted to resolve your issue with Commander and is an option of last resort. Contact the TIO by visiting tio.com.au or by calling
1800 062 058.
FULL TERMS
Commander’s Standard Form of Agreement & Acceptable Use Policy set out the terms & conditions on which we provide our products & services. See commander.com.au/customer-terms for full terms.
THANK YOU FOR CHOOSING COMMANDER FOR YOUR BUSINESS COMMUNICATIONS.