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Get fast, reliable internet by upgrading from copper to fibre today!

With video conferencing, data-hungry apps and large file transfers now the norm, businesses need their internet service to be fast and reliable. Understanding that the digital needs of your business are constantly changing, nbn® has launched the Fibre Connect Program. This FREE* fibre upgrade program will ensure your internet service continues to meet your needs now and into the future.

What is the Fibre Connect Program?

The Fibre Connect program is an nbn® initiative that upgrades eligible customers to a Fibre to the Premises (FTTP) connection with no installation costs. The goal of the program is to improve internet speeds and reliability for Australians. The fibre upgrade program is funded by nbn® and the Australian Government, saving eligible customers thousands of dollars on installation costs.

What is a fibre upgrade?

FTTP Connection Picture

A fibre upgrade involves upgrading your internet connection to a Fibre to the Premises (FTTP) connection. FTTP is a connection that is fibre from the nearest fibre node right up to the nbn® box attached to your premises, so you have a full-fibre connection.

With fibre to the curb (FTTC) or fibre to the node (FTTN) connections, fibre stops at either the curb (the pit in the street out the front of your premises) or the nearest fibre node. The connection from the curb or the node to your premises is through a copper line.

Copper lines are less reliable and durable than fibre optic cables. As a result, it’s more susceptible to weather conditions and degradation due to age and wear and tear.

Another limitation of copper is that it’s unable to provide the same bandwidth or speeds as fibre. Copper carries data as electricity, not light like fibre optic cable. Light travels much faster than electricity which means faster speeds can be achieved with an FTTP connection.

By upgrading to FTTP, you’re eliminating the copper line, which instantly improves the reliability of your business internet service. You can supercharge your speed by selecting a plan of 100Mbps+ (FTTN) or 250Mbps+ (FTTC).

How will the FTTP upgrade benefit my business?

Free Upgrade

$0 Upgrade Costs*

FREE*, superfast fibre upgrade for eligible customers!

Faster speed options

Faster Speed Options

A range of higher speeds plans to suit the needs of your business.

More Reliable Connection

More Reliable Connection

No copper means faster speeds and less downtime.

Want to upgrade your connection to FTTP?

With $0* cost to upgrade and up to $150 credit on plans 100Mbps and higher**, there has never been a better time to upgrade your Internet connection to full-fibre! Click the button below and fill in your details, and one of our team will be in contact with you shortly to determine whether you’re eligible for the upgrade and discuss the next steps.

Upgrade Now

T&Cs

Things you need to know

*The Fibre to the Premise (FTTP) upgrade offer is only available in selected areas to customers with a current Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) service at their address. To receive the upgrade, you must upgrade to one of our higher-speed service plans.

FTTN customers need to move to one of the following plans:

  • nbn100 (Premium)
  • nbn250 (Superfast)
  • nbn500 (Superfast II)

FTTC customers need to move to one of the following plans:

  • nbn250 (Superfast)
  • nbn500 (Superfast II)

We will pass on a $220 fee from nbn® if you do any of the following within the first 12 months of activating your service:

  • Cancel your service/s
  • Downgrade your plan
  • Transfer to another service provider
  • Disconnect the service

Our full terms can be found here: http://commander.com.au/fctc

***On eligible nbn® plans 100Mbps & higher. Available to new services, transfers & FTTP upgrades. Credit requires customers to sign up for a min. term contract plan. Customers will receive a $150 credit on a 36/60-mth min. term plan or $120 credit on a 24-mth min. term plan. Offer ends 31 Jan 2024.

FAQ

Who is eligible for a fibre upgrade?

Over 5 million homes and businesses on FTTN or FTTC across the country are eligible for a fibre upgrade. nbn® is continually improving its network. As a result, that number is set to rise to 8 million homes and businesses by 2023. Check your address above to see if your premises is eligible for a fibre upgrade today. 

What are the costs of upgrading to FTTP?

There is generally no charge for this upgrade. However, nbn® will complete an initial scope before the installation to determine if extra infrastructure (e.g. conduit and trenching) is required to complete the installation. If this is the case, the extra infrastructure cost may incur additional charges. 

How quickly will I be connected?

A fibre upgrade usually takes two weeks from the day it has been requested. It can take longer if the site is heritage listed or if nbn® needs to make technical changes at your address. We will keep you informed along the way and work with nbn® to ensure you experience a seamless transition and minimal interruption to your business.   

Can I keep my modem?

If you wish to keep your existing modem, our team will check to see if it's compatible when you sign up for the fibre upgrade. If your modem is not compatible, we will supply you with a new modem. 

Do I have to change my current plan?

As part of the eligibility criteria for the upgrade, you will need to move to an eligible plan with higher speeds.  If your current connection is FTTN, you will need to sign up for a 100Mpbs (Premium) plan or higher.  If your current connection is FTTC, you will need to sign up for a 250Mpbs (Superfast) plan or higher. Moving to a new plan may cause your monthly access fee to increase. You can find our range of business nbn® plans here: commander.com.au/nbn

What’s involved in the installation process?

An nbn® technician will come out to your premises and install a Premises Connection Device (PCD) on the outside of the premises and then install the Network Termination Device (NTD) on the inside of the premises.

Commander will be in touch to advise the date when nbn® will visit your premises for the installation. If the allocated appointment time doesn't suit you, we can reschedule for a time that does work for you.

You can find out more about the fibre upgrade process by visiting: commander.com.au/fibre-upgrade-process

Can I downgrade at any time?

You can downgrade your plan at any time, but a downgrade fee may apply. Please see our full terms and conditions here: http://commander.com.au/fctc