Information about your Current Usage levels

Information about your Current Usage levels

Information about your Current Usage levels


Commander Usage Alerts are designed to help you manage your usage and spend so you have peace of mind when your next bill arrives.

To help you keep track of your usage we automatically send alerts to your mobile via SMS. Usage Alerts are sent once you've reached 50%, 85% and 100% of your included call and text value, or 50%, 85% and 100% of your included data - whichever comes first. Note: alerts may not include calls or SMS to overseas numbers or usage outside Australia. For plans with shared data inclusions (e.g. CorePlus), alerts are sent once 50%, 85% and 100% of the total shared data allowance has been reached. Alerts are free and there is no need to register for this service – they are sent automatically for eligible plans with included value.

If you have used more than 100% of your data allowance, excess usage charges will apply in accordance with your plan:

  • CorePlus Mobile Plans: $10 per 1000MB excess usage, applied as Automatic Top Ups. Top ups are applied once the shared data allowance of all CorePlus mobiles on the same account has been exhausted.
  • Rapid and Rapid Plus Mobile Plans: $10 per 1000MB excess usage, applied as Automatic Top Ups.
  • Clear Choice Mobile Plans: 10c per MB excess usage.
  • 4G Mobile Broadband Plans: 2c per MB excess usage.
  • 3G Mobile Broadband Plans: 10c per MB excess usage capped at $99.
  • Business First Broadband Plans: 10c per MB excess usage.

For charges applicable to other plans, please refer to your rate sheet or contact Customer Service on 132 777.


Time to upgrade your plan?

To avoid excess usage charges in the future you may choose to upgrade to one of our plans with larger data allowances.


More Information

To find out more about Usage Alerts and other options available to you for monitoring your mobile usage please call 132 777 or view the FAQs below.


Usage Alert FAQs

Why have I received an alert about my mobile phone or mobile broadband usage? Navigation Show below Hide below

To help you keep track of your usage we automatically send alerts to your phone via SMS. These Usage Alerts will be sent after you've reached 50%, 85% and 100% of your included call and text value, or 50%, 85% and 100% of your included data - whichever comes first. Where we have a valid email for your account, we will also send you an email when you have reached 100% of your included call/text or data value.

When are alerts sent? Navigation Show below Hide below

Alerts are not generated in real-time and a delay of up to 48 hours may occur. For this reason we recommend that you should not solely rely on these alerts as a means of monitoring your mobile usage or avoiding excess usage charges.

I've reached 100% of my data allowance. What happens now? Navigation Show below Hide below

If you have used more than 100% of your data allowance, excess usage charges will now apply in accordance with your plan. For details of the excess usage charges that apply, please refer to your plan or contact Customer Service on 132 777.

How can I avoid excess usage charges? Navigation Show below Hide below

In order to avoid excess usage charges in the future you may choose to upgrade to one of our plans with more included value. To see if you are on the right plan for your usage level, speak to a consultant by calling 132 777.

View our current plans:
Mobile plans
Mobile broadband plans
Broadband plans

For some useful tips to help you take control of your data usage, you can also visit the links below:
Ways to manage your mobile data consumption
Spend management tools and advice
How to estimate your usage requirements

What other options are available to monitor Mobile Phone usage? Navigation Show below Hide below

For Commander customers who joined us after March 1 2013 and former People Telecom customers you can check your usage online at anytime by visiting Take Command or you can call us on 132 777 8 am - 7 pm AEST, Monday to Friday.

For Commander customers who joined us prior to March 1 2013 please call us on call us on 132 777 8 am - 7 pm AEST, Monday to Friday.

Can I opt out / stop receiving SMS Usage Alerts? Navigation Show below Hide below

Yes, whilst we do recommend the use of alerts, you can opt-out of receiving SMS Usage Alerts by calling us on 132 777 - 8 am to 7 pm AEST Monday to Thursday and 8 am to 6 pm AEST on Friday.