Customer Service Update: COVID-19

Due to the escalating situation with COVID-19 (Coronavirus) around the world, we’ve had to adjust our working conditions to ensure a safe environment for our employees and contact centre partners, while continuing to support you. As of 17th March 2020, our contact centre team being in an area with mandatory government quarantine measures outside of our control, will be limited in their ability to receive customer calls.

For many enquiries, you can get help faster by logging into Take Command and utilising our self-help features such as online payments and FAQs.

Support for Faults and Outages will be provided via completion of an online webform under our Contact Us section of the website

We regret that Live Chat and email correspondence is currently unavailable.

If you're experiencing financial hardship in paying your phone, internet, or mobile bill, please contact us here and let us know about your financial hardship situation here or email us at [email protected]

We appreciate your understanding during this time as we continue to support you to the best of our abilities.

We will be providing more information and updates on our website as it becomes available.

Useful Self-help resources