Customer Service Impacts

Service Updates – QLD / NSW Weather Conditions and Flooding

Due to the severe storm activity and flooding in Queensland and New South Wales, you may experience longer than normal wait times due to increased volumes of enquiries and faults. Where possible we suggest using our online self-service options.

If your services have been impacted, please call 132 777

If you have internet service and need to access your business phones, try using our free mobile app or desktop client to make and receive calls, for more information, click here.

Most enquires including billing, payments, troubleshooting and faults are available online. Below are some alternative methods to contact us or find help.

Commander Centres

Your local Commander Centres are your local team, here to help with sales and service enquiries. Click here to find your local centre.


For Sales enquiries, please call us on 1300 525 695

Customer Service

We encourage you to utilise our self-help features, as the best way to get support: 

We are taking calls on our numbers, but you may experience extended wait times, so we encourage you to self-serve wherever you can. For the foreseeable future our contact centre team are required to work reduced operating hours Monday to Friday 9am – 5pm (AEST).

We regret that Translator and Interpreter Services, and Live Chat are currently unavailable.

If you are having difficulty paying your phone, internet, or mobile bill, please refer to our Financial Hardship policy for further information on how we can assist you. 

If you are having difficulty paying your energy bill, we also have Financial Hardship options for electricity customers.