Commander IP Voice Phone

Business Continuity


Mobile Broadband Backup for IP Voice Calls


With increasing reliance on the Internet for all aspects of business efficiency, including phone calls, have you considered the impact on your customers if your business phones stopped working?

It is important to ensure your business maintains backup Internet connectivity to keep your IP phones connected in the event of an unforeseen primary network outage, failed connection or as an interim service while waiting for your fixed broadband service to be connected.

Business Continuity is a mobile broadband service¹ that provides automatic backup for making and receiving calls², when you bundle an eligible IP Voice service with a Business Gateway³ modem on the same customer account with Commander.

Enjoy peace of mind knowing you can maintain contact with customers and suppliers for assured business continuity⁴.

Frequently Asked Questions:


What is Business Continuity? Navigation Show below Hide below

Business Continuity is a backup feature that lets you make and receive calls on Commander IP Voice products when your fixed broadband connection has failed or is waiting to be activated.

Delivered over a mobile broadband service, Business Continuity supports Internet telephony calls via Commander’s network and voice servers only.

What is the Business Gateway? Navigation Show below Hide below

The Business Gateway is a Commander supplied gateway that provides Internet connectivity and the capability to make and receive Internet telephony calls over a fixed broadband network.

The gateway is pre-configured and includes built-in cellular redundancy to support mobile broadband backup for Commander Internet telephony calls i.e. Business Continuity.

How does the Business Gateway and Business Continuity work? Navigation Show below Hide below

The Business Gateway can identify when a fixed broadband connection has failed. Once it detects the primary service has been disconnected, the gateway automatically switches over to the Business Continuity backup service (via an inbuilt SIM card) to support Internet connectivity over mobile broadband.

Business Continuity will enable the gateway to re-establish Internet connectivity with the customer’s IP handsets, so they can continue to make and receive calls in backup mode.

In reverse, as soon as the gateway detects a successful fixed broadband connection, it will automatically switch from the mobile broadband backup service to the primary fixed broadband service.

Note: IP handsets must go through the network registration process each time they reconnect to the Internet, via either a primary fixed or backup mobile broadband service. A short period of down-time may be experienced whilst this process takes place.

What activity does Business Continuity support? Navigation Show below Hide below

Business Continuity supports Internet telephony calls via Commander’s network and voice servers only.

Internet browsing is not supported. Fax and Voiceband data services, such as EFTPoS or HiCAPS, may not work on this service. Alternative solutions should also be considered for back-to-base alarm services.

What is the Eligibility Criteria for a Business Continuity service? Navigation Show below Hide below

Business Continuity is only available to customers that bundle a Business Gateway with a Commander fixed broadband service and eligible IP Voice plan on the same customer account.

How much does Business Continuity cost? Navigation Show below Hide below

Business Continuity is enabled free of charge, when a Business Gateway is bundled with a Commander fixed broadband service and eligible IP Voice plan on the same customer account.

Is Business Continuity a 4G service? Navigation Show below Hide below

Business Continuity is a mobile broadband service delivered over the Optus 3G and 4G mobile network (some network frequency restrictions apply).

Is Business Continuity available in all Optus 4G coverage areas? Navigation Show below Hide below

Business Continuity is not available in Optus 4G areas delivered over the LTE 700MHz (B28) network.

What mobile network specifications is the Business Gateway compatible with? Navigation Show below Hide below

4G: Optus LTE-Advanced FDD 2100MHz (B1), 1800MHz (B3), 2600MHz (B7)

3G: Optus HSPA+ 2100MHz (B1), 900MHz (B8)

Note: Business Continuity is available in these Optus network coverage areas only.

Will Business Continuity work in the event of a power outage? Navigation Show below Hide below

Business Continuity will not support calls (including calls to Emergency ‘000’ services) without a power supply. To ensure continuity of service in the event of a power outage, please ensure you maintain a battery backup or UPS solution for all your hardware (e.g. gateway, switches, IP Voice handsets) or have a charged mobile phone available.

Does Business Continuity include a Static IP Address? Navigation Show below Hide below

Yes, a Static IP Address is provided per service – no additional costs apply.

Can I use my Business Gateway with Business Continuity as backup overseas? Navigation Show below Hide below

International Roaming is not available on this service therefore backup will not work overseas.

Can I use Business Continuity as a permanent Internet connection? Navigation Show below Hide below

By default, the Business Gateway will connect to an available fixed broadband service as a primary Internet connection.

Business Continuity can be used as a temporary backup connection over mobile broadband for interim or failover purposes only.

How will I know when I am on the mobile broadband backup connection? Navigation Show below Hide below

On the front panel of the Business Gateway, the ‘PPP’ light up will be off, indicating that the primary fixed broadband connection has failed.

In the event that the Business Continuity backup service is in use, you will be able to make and receive calls, however, you will not be able to browse the Internet.

If my fixed broadband goes down while using the Internet, will I be disconnected? Navigation Show below Hide below

You will be disconnected and will no longer have access to browse the Internet until your primary fixed broadband connection is reinstated.

If my fixed broadband goes down while on a call, will I be disconnected? Navigation Show below Hide below

Your call will be disconnected and you will experience a short period of down-time whilst your IP handsets connect via the Business Continuity backup service and re-register to the network.

The Fine Print Navigation Show below Hide below

  1. Service is delivered via a mobile broadband service on the Optus Mobile Network and is subject to availability in some areas. Business Continuity is not available in Optus 4G areas restricted to 700MHz (B28) coverage only. For further details, visit commander.com.au/mobiles/mobile-coverage
  2. Supports unlimited Internet telephony calls (within Australia) via Commander’s network and voice servers only. Both making (uploads) and receiving (downloads) calls are counted towards your monthly inclusion. Acceptable Use Policy applies.
  3. Commander IP Voice service and Business Gateway sold separately
  4. Business Continuity is available as a backup service in the event that a primary fixed broadband connection has failed or is pending activation.

General: Available on new mobile broadband services only. Service includes a Static IP Address. Business Continuity will not work in the event of a power outage. For power redundancy, please ensure you have a battery backup system or UPS for your router, LAN and handset equipment. Business Continuity is not permitted for use as a permanent Internet connection and cannot be used whilst a primary Internet service is detected for use by the Business Gateway. International Roaming and SMS are not supported on the Service. Information is correct as of 1st March 2018. For full details, please see applicable Critical Information Summaries for applicable IP Voice and Internet plans: commander.com.au/legal/critical-information-summaries.

Commander is a registered trademark of M2 Commander Pty Ltd ABN 85 136 950 083