Mobile International Roaming

The Australian Communication & Media Authority (ACMA) have produced the following fact sheet for your information: ACMA Information Fact Sheet 

International Roaming allows you to make and receive calls, texts and emails, as well as access the Internet via your mobile device whilst overseas. It also makes it makes it easy for those back in Australia to contact you or your same number.

Which Country Zone am I travelling to?

When using your Commander mobile service overseas, you will be charged the rates applicable to the Country Zone of the destination country you are travelling to.

Check the Country Zone you are roaming in:

Zone 1

Zone 2

Zone 3

Afghanistan

Algeria*

AeroSpace

Albania

Anguilla

Maritime

Armenia

Antigua & Barbuda

Austria

Argentina

Azerbaijan

Aruba

Bangladesh

Bahrain

Belarus

Barbados

Belgium

Belize*

Bhutan*

Bermuda

Bosnia & Herzegovina

Bolivia

Brunei Darussalam

Bonaire

Bulgaria

Botswana

Cambodia

Brazil

Canada

Burkina Faso

China

Cameroon

Croatia

Cayman Islands

Cyprus

Chad

Czech Republic

Chile

Denmark

Colombia

Estonia

Congo (Democratic Republic of the)

Faroe Islands

Cook Islands

Fiji

Costa Rica

Finland

Cote D'lvoire*

France

Curacao & Bonaire

French Polynesia

Dominica

Georgia

Dominican Republic

Germany

Ecuador

Gibralter

Egypt

Greece

El Salvador

Greenland

Ethiopia*

Guam & the Northern Marianas

Fed States of Micronesia*

Guernsey

French Guiana

Hong Kong

Gambia

Hungary

Ghana

Iceland

Grenada

India

Guatemala*

Indonesia

Guinea Bissau*

Ireland

Guinea*

Isle of Man

Guyana

Italy

Haiti

Japan

Iran

Jersey

Iraq*

Kazakhstan

Israel

Kiribati

Jamaica

Korea South

Jordan

Kyrgyzstan

Kenya

Laos

Kuwait*

Lativia

Lebanon*

Liechtenstein

Liberia

Lithuania

Madagascar

Luxembourg

Malawi*

Macau

Mali

Macedonia

Mauritania*

Malaysia

Mauritius

Malta

Mexico

Monaco

Morocco*

Monglia

Mozambique

Montenegro

Namibia*

Myanmar

Nicaragua

Nauru

Nigeria

Nepal

Oman

Netherlands

Palestine

New Caledonia*

Panama

New Zealand

Paraguay*

Norfolk Island*

Peru

Norway

Qatar

Pakistan

Reunion Island*

Papua New Guinea

Rwanda

Philippines

Saudi Arabia

Poland

Senegal*

Portugal

Seychelles

Puerto Rico

Sierra Leone*

Romania

South Africa

Russia

South Sudan*

Samoa

St. Kitts and Nevis

San Marino

St. Lucia

Serbia

St. Vincent & the Grenadines

Singapore

Sudan

Slovak Republic

Syria*

Slovenia

Tanzania

Solomon Islands

Trinidad & Tobago

Spain

Tunisia*

Sri Lanka

Turks and Caicos

Sweden

Uganda

Switzerland

United Arab Emirates

Taiwan

Uruguay

Tajikistan

Venezuela

Thailand

Vietnam

Timor-Leste

Yemen*

Tonga

Zambia

Turkey

Zimbabwe

Ukraine

United Kingdom

United States

US Virgin Islands

Uzbekistan

Vanuatu

Vatican City

* Data International Roaming is not available in this country (as at 3rd July 2017).

International Roaming Rates & Charges

Charges apply for both making and receiving a call whilst roaming overseas. When someone calls you (from Australia or overseas), they will be charged the normal cost of a call or message to a mobile in Australia. You pay the zone rate for receiving calls in the country you are roaming in.

Once you know the Country Zone you are travelling to, use the table below to determine the applicable roaming charges:

International Roaming

Country Zone Rates

Zone 1

Zone 2

Zone 3

National Voice Calls within the same country (per min)

$1.50

$1.50

$4.00

International Voice Calls outside the country you are in (per min)

$1.50

$1.50

$4.00

To receive Voice Calls (per min)

$1.50

$1.50

$4.00

National Video Calls in same country (per min)

$1.50

$1.50

$4.00

International Video Calls outside the country you are in (per min)

$1.50

$1.50

$4.00

To receive Video Calls (per min)

$1.50

$1.50

$4.00

Flagfall (per outgoing Voice and Video call)

$0.00

$0.00

$0.00

SMS to AU number (per 160 characters)

$0.50

$0.50

$1.00

SMS to a non-AU number (per 160 characters)

$0.50

$0.50

$1.00

To receive SMS

$0.00

$0.00

$0.00

MMS to AU number (per msg)

$0.50 per msg + $0.01 per 10KB

$0.50 per msg + $0.01 per 10KB

$0.50 per msg + $15.50 per MB

MMS to non-AU number (per msg)

$0.75 per msg + $0.01 per 10KB

$0.75 per msg + $0.01 per 10KB

$0.75 per msg + $15.50 per MB

To receive MMS (per msg)

$1.00 per MB

$1.00 per MB

$15.50 per MB

Mobile data (charged in 10kB increments) 

$0.01 per 10KB

$0.01 per 10KB

$0.155 per 10KB

  • All rates and charges are listed in $AUD

  • GST does not apply to roaming charges (with the exception of the 'standard' National SMS/MMS and 'standard' International SMS/MMS rates).

  • Voice & Video Calls rates charged with initial increment of 60 secs & per 30 seconds thereafter.

  • All charges incurred overseas are conveniently billed back to your mobile account, in Australian dollars.

How do I activate International Roaming?

International Roaming is not automatically available on your Commander mobile service.

If you are heading overseas, you must apply for International Roaming at least 48 hours prior to your planned travel period.

To successfully activate International Roaming, you must have a minimum of 3 months Commander billing history with no late payments or overdue amounts owing. Setting up Direct Debit on your account is also a prerequisite.

Please contact Commander Customer Care on 132 777 for further details or to submit an application to activate International Roaming on your Commander mobile service.

How do I deactivate International Roaming?

International Roaming can be deactivated by calling 132 777 from within Australia, or +61 3 6215 7808 if you are calling from overseas.

Avoiding Bill Shock

In order to avoid "bill shock" from usage made whilst traveling overseas, you should consider disabling Mobile Data Roaming access on your device as many applications will continue to use data automatically for updates or to push you notifications such as social media information.

When traveling overseas, be mindful when answering any incoming calls (and listening to voicemail) as these will incur the charges to you, not the calling party. If preferred, set your call diversion/barring to block all incoming calls and deactivate Voicemail.

Top Tips when using International Roaming

All roaming charges are excluded from your mobile plan’s monthly included allowances therefore, whilst convenient, International Roaming can often be quite costly.

Organising a local SIM in the country you are travelling to, is a good way of avoiding high mobile international roaming charges.

If you decide to use your Commander mobile services overseas, pleased keep these tips in mind:

  • To avoid accidental use in your pocket or bag, remember to lock your handset's keypad when not in use.

  • Setup an unconditional diversion to your Voicemail to avoid charges for incoming calls while you are overseas. This must be actioned before leaving Australia to ensure successful provisioning on the network.

  • Turn off Mobile Data Roaming to avoid charges from mobile applications, email or GPS trying to connect to overseas networks without you knowing. This can be actioned via your handset menu settings. Check your mobile phone handset user guide for instructions.

If you're unsure what your charges are or need help while you're roaming, please call Commander Customer Service on +61 3 6215 7808.

Spend Management Tools?

Commander provides spend management tools in relation to Mobile International Roaming charges.

You can contact us to obtain your current usage however there may be significant delays in receiving usage data. You may wish to familiarise yourself with the Maximum Charge Information for calls, SMS and mobile data usage within the country you are visiting.

Alternatives to International Roaming

If you do not wish to use International Roaming, you can still stay in contact by:

  • Using Wi-Fi (often for free at many restaurants and public places).

  • Using a local prepaid SIM card from your overseas destination or a ‘travel pack’ with a set value.

Unlocking your mobile device

Mobile Phones supplied by Commander are unlocked and can be used on compatible networks in overseas countries.

Some data cards/devices are incompatible with networks in some countries. Check your mobile phone user guide to confirm network frequency compatibility.

Maximum Charge Information for Top 10 Countries

The maximum charges for key usage types, from your mobile while roaming overseas, are detailed below for some of the more popular country destinations.

If you require information for a country not listed please contact us on 132 777.

Please note: International Roaming rates are subject to change without notice, due to fluctuations in international currency exchange rates and changes to charges imposed by the overseas network.

New Zealand

Usage

Max Charge

 Making a 1 minute call to Australia from New Zealand

 $1.50

 Making a 1 minute call within New Zealand

 $1.50

 Receiving a 1 minute call while roaming in New Zealand

 $1.50

 Sending an SMS message to Australia from New Zealand

 $0.50

 Sending an SMS message to a number within New Zealand

 $0.50

 Receiving an SMS message while roaming in New Zealand

 nil

 Using 1 megabyte of data while roaming in New Zealand

 $1.00

Indonesia

Usage

Max Charge

 Making a 1 minute call to Australia from Indonesia

 $1.50

 Making a 1 minute call within Indonesia

 $1.50

 Receiving a 1 minute call while roaming in Indonesia

 $1.50

 Sending an SMS message to Australia from Indonesia

 $0.50

 Sending an SMS message to a number within Indonesia

 $0.50

 Receiving an SMS message while roaming in Indonesia

 nil

 Using 1 megabyte of data while roaming in Indonesia

 $1.00

United States of America

Usage

Max Charge

 Making a 1 minute call to Australia from USA

 $1.50

 Making a 1 minute call within USA

 $1.50

 Receiving a 1 minute call while roaming in USA

 $1.50

 Sending an SMS message to Australia from USA

 $0.50

 Sending an SMS message to a number within USA

 $0.50

 Receiving an SMS message while roaming in USA

 nil

 Using 1 megabyte of data while roaming in USA

 $1.00

Thailand

Usage

Max Charge

 Making a 1 minute call to Australia from Thailand

 $1.50

 Making a 1 minute call within Thailand

 $1.50

 Receiving a 1 minute call while roaming in Thailand

 $1.50

 Sending an SMS message to Australia from Thailand

 $0.50

 Sending an SMS message to a number within Thailand

 $0.50

 Receiving an SMS message while roaming in Thailand

 nil

 Using 1 megabyte of data while roaming in Thailand

 $1.00

United Kingdom

Usage

Max Charge

 Making a 1 minute call to Australia from UK

 $1.50

 Making a 1 minute call within UK

 $1.50

 Receiving a 1 minute call while roaming in UK

 $1.50

 Sending an SMS message to Australia from UK

 $0.50

 Sending an SMS message to a number within UK

 $0.50

 Receiving an SMS message while roaming in UK

 nil

 Using 1 megabyte of data while roaming in UK

 $1.00

China

Usage

Max Charge

 Making a 1 minute call to Australia from China

 $1.50

 Making a 1 minute call within China

 $1.50

 Receiving a 1 minute call while roaming in China

 $1.50

 Sending an SMS message to Australia from China

 $0.50

 Sending an SMS message to a number within China

 $0.50

 Receiving an SMS message while roaming in China

 nil

 Using 1 megabyte of data while roaming in China

 $1.00

Fiji

Usage

Max Charge

Making a 1 minute call to Australia from Fiji

 $1.50

 Making a 1 minute call within Fiji

 $1.50

 Receiving a 1 minute call while roaming in Fiji

 $1.50 

 Sending an SMS message to Australia from Fiji

 $0.50

 Sending an SMS message to a number within Fiji

 $0.50

 Receiving an SMS message while roaming in Fiji

 nil

 Using 1 megabyte of data while roaming in Fiji

 $1.00

Singapore

Usage

Max Charge

 Making a 1 minute call to Australia from Singapore

 $1.50

 Making a 1 minute call within Singapore

 $1.50

 Receiving a 1 minute call while roaming in Singapore

 $1.50

 Sending an SMS message to Australia from Singapore

 $0.50

 Sending an SMS message to a number within Singapore

 $0.50

 Receiving an SMS message while roaming in Singapore

 nil

 Using 1 megabyte of data while roaming in Singapore

 $1.00

Malaysia

Usage

Max Charge

 Making a 1 minute call to Australia from Malaysia

 $1.50

 Making a 1 minute call within Malaysia

 $1.50

 Receiving a 1 minute call while roaming in Malaysia

 $1.50

 Sending an SMS message to Australia from Malaysia

 $0.50

 Sending an SMS message to a number within Malaysia

 $0.50

 Receiving an SMS message while roaming in Malaysia

 nil

 Using 1 megabyte of data while roaming in Malaysia

 $1.00

Hong Kong

Usage

Max Charge

 Making a 1 minute call to Australia from Hong Kong

 $1.50

 Making a 1 minute call within Hong Kong

 $1.50

 Receiving a 1 minute call while roaming in Hong Kong

 $1.50

 Sending an SMS message to Australia from Hong Kong

 $0.50

 Sending an SMS message to a number within Hong Kong

 $0.50

 Receiving an SMS message while roaming in Hong Kong

 nil

 Using 1 megabyte of data while roaming in Hong Kong

 $1.00

Can I access my Voicemail Overseas?

To check your Voicemail, call 321 from your roaming activated mobile phone. Standard roaming charges apply.

Alternatively, SMS 'A' to 321 and Voicemail will call you back and play your messages. Set up a Voicemail PIN code before leaving as some short codes may not work in all countries. Note: 321 SMS will trigger an outbound call from the Voicemail system to your mobile. Standard roaming charges will apply to send the 321 SMS and to receive this call.

Can I use Mobile Data when Roaming Overseas?

Data network access is not available or supported in all countries.

All Internet browsing, downloading or other use of data (including email, MMS and tethering usage) on your mobile outside Australia will incur data roaming charges.

Most smartphones will automatically turn data roaming off when you are overseas. If you have problems connecting to the Internet, check your handset settings to make sure your Data Roaming is set to "ON".

Can I use my Commander Mobile service at sea?

You can use your mobile service on board maritime vessels while the ship is at sea. When you make a call, send a message or use data services you will be charged the International Roaming rate for the zone of Maritime (Zone 3).

When the ship is approaching port, the in-ship system will turn itself off and you may lose your mobile service until the ship reaches the port.

Once in port, you can connect to the local roaming network at which point you will be charged the International Roaming zone rate for the country you are in.