System Cover

System Cover

Your phone system is one of your most important business assets. It makes sense to ensure that if things go wrong; this will mean minimum disruption to your business.

Commander System Cover is the ideal maintenance and support solution for your communications system. It delivers superior technical support and a guaranteed service level.

With System Cover you can enjoy peace of mind, knowing that you will have timely and expert support on hand when you need it most.

Comprehensive coverage hours to suit your needs, ranging from standard business hours only, right through to 24 hours, 7 days a week support:

  • Guaranteed response times
  • Coverage of parts and labour costs for your nominated equipment
  • Expert support from our nation-wide network
  • Remote resolution of faults
  • Customised solutions based on your business demands
Standard Enhanced3 Premium3
Coverage
(by phone, remote access or on-site)
8am-5pm, Monday-Friday (excluding public holidays) 8am-5pm, 7 days a week (including public holidays) 24 hours a day, 7 days a week
Response time
(by phone, remote access or on-site)
Same day for faults and service issues reported before 1pm.
Next business day for faults and service issues reported after 1pm.
Same day for faults and service issues reported before 5pm.
Next business day for faults and service issues reported after 5pm.
Within 2 hours for phone or remote access support.
Priority service Calls from System Cover customers are prioritised over uncontracted customers. Calls from System Cover customers are prioritised over uncontracted and Standard System Cover customers. Calls from System Cover customers are prioritised over uncontracted, Standard System Cover and Enhanced System Cover customers.
Parts & labour1 Included
Remote fault resolution2
(where available)
Included
Phone support Within coverage hours Anytime
On-site support4 Available if required for businesses located within 100km of a Commander Service Centre.
Choice of contract term Included

Plus, you will receive all this with the added security that comes from dealing with a national service team that has more experience in Commander systems than anyone else. After all, no one knows your Commander system better than Commander.

The Fine Print Navigation Show below Hide below

  1. Applies to nominated equipment only. Faults as a result of causes other than “fair wear and tear” may be excluded from coverage.
  2. Only available on Commander systems with the appropriate remote diagnostic facilities.
  3. The Enhanced and Premium plans are only available for Commander systems with the appropriate remote diagnostic facilities.
  4. Additional charges apply for on-site support where the site is more than 100km from the closest Commander Centre. For full terms and conditions refer to the Maintenance Service Schedule at Customer Terms. This brochure is issued to provide product outline information only. It is not to form part of any order or contract. Any applications of products shown in this brochure are for illustration purposes only and do not give or imply any licences or rights to use the information for any purposes whatsoever. Commander reserves the right to alter without notice the specification, design, price or conditions of supply of any product or service. ®Commander is the registered trademark of M2 Commander Pty Limited. ACN 136 950 082.