Before you start

Confirmation from Commander to set-up your equipment

We will send this to you via email and/or SMS.

Your nbn™ connection box

You may already have this at your premises, or we can organise nbn Co. to install it for you. 

A Business Modem

The below instructions are specifically for the Commander Business Modem. If you have opted to use your own modem, please refer to the manufacturer’s user guide provided with the device.

Getting Connected

Select your Commander Business Modem model number (displayed on your device):

 

 FTTP NL1901 modem

number1
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.    

number 2
Use the network cable to connect to the WAN port on the back of your Commander Business Modem into the UNI-D port allocated to you (sent to you in your order completion email) on the nbn™ connection box.

number 3
Connect the power adapter for the modem to the power outlet.

number 4
Allow 15 minutes for auto configuration. Once the setup has been completed, the modem will display solid lights for internet and the WAN light will be flashing.

number 5
Connect your device(s) by simply locating the Wi-Fi network name and Wi-Fi password on the back of the Commander Business Modem.  Alternatively, you can connect your device(s) directly (via cable) into one of the spare yellow ethernet ports in the back of the modem.

number 6
If you have Commander Phone, please check your user guide to find the right port for your equipment. For Commander Business Line, you'll find the port information in your order completion email.

 

 FTTP AR129

number1
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.   

number 2
Use the network cable to connect to the GE4/WAN port on the back of your Commander Business Modem into the UNI-D port allocated to you (sent to you in your order completion email) on the nbn™ connection box.

number 3
Connect the power adapter for the modem to the power outlet.

number 4
Allow 15 minutes for auto configuration. Once the setup has been completed, the modem will display solid lights for Power and PPP. The SYS and GE4 lights will be flashing.

number 5
Connect your device(s) by simply locating the Wi-Fi network name (SSID) and Wi-Fi password (WLAN Key) on the bottom of the Commander Business Modem.  Alternatively, you can connect your device(s) directly (via cable) into one of the spare blue GE0-3 ports in the back of the modem.

number 6
Screw in both Antennas, this will optimise 4G Backup signal strength.

number 7
If you have Commander Phone, please check your user guide to find the right port for your equipment. For Commander Business Line, you'll find the port information in your order completion email.

What equipment is installed on site?

 

 

NBN Network Termination Device - Network Termination Device explained 
Power supply with Battery Backup - Power Supply and Battery Backup Unit explained 
Also, a Utility Box is installed outside your premises and a nbn™ connection box inside, your power outlet is also used.

User guide

Download User guide

FAQ's

Can I run everything on a wireless (Wi-Fi) network?

You can run most devices over a Wi-Fi network. However, if you find Wi-Fi limiting your connection, then you may want to try connecting your device(s) via powerline networki adaptors (which plug into your power points and use existing wiring) or an Ethernet cable.

Is the nbn™ connection box installed in my premises safe?

The nbn™ connection box and its power supply only use fixed cables. That means they are not designed to nor intended to emit any wireless radiation. Rest assured the nbn™ connection box and its power supply have been tested to ensure they meet: 

  • Australian Safety and Emission requirements in accordance with AS/NZS CISPR22 and AS/NZS 60950-1. 
  • These are the same standards consumer appliances are required to comply with. 
  • Both the nbn™ connection box and power supply have passed these tests. 
     

Can I connect other devices to the unused ports on the nbn™ connection box?

Each port on the nbn™ connection box is reserved for a different service.  To activate a port contact Commander on 132 777.

What happens to the nbn connection box if I move address?

The nbn connection box is owned by the nbn and must remain at the property as it will not work at any other location. Speak to us when you’re planning to move services to a new address.

Will my medical, security or fire alarm work over the nbn network?

You will need to call your equipment provider/manufacturer to confirm this. You should also register your safety-critical equipment with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.

What will happen to my services in a power outage?

Equipment connected over the nbn network will not work during a power blackout. Consider having an alternative form of communication handy (such as a charged mobile phone). If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm or lift emergency phone), speak to your equipment provider about alternative solutions. For more information click here.

What do the lights on my nbn connection box mean?

Type Light Meaning What should I do?
  Green (Flashing) The device is starting up Nothing – this is will turn solid green shortly
Optical Off The device isn’t connected to the nbn network Contact us for further instructions
Red The device has lost connection to the nbn network. Contact us for further instructions
Green The device is connected to the nbn network Nothing – this is normal
Green (Flashing) This is normal and simply means there is activity on the network Nothing – this is normal
Alarm Off The device is working but you have no connected devices No action required
Red The device is not working properly and has a fault Contact us for further instructions
Green The device is working Nothing – this is normal
Data (UNI-D) Off You do not have an active service using this port currently This may simply mean that connected devices are not active. If you are having difficulty with connected devices, then contact us for further instructions
Orange The device connected to your UNI-D port uses 1Gbps Ethernet No action required
Orange (Flashing) The device connected to your UNI-D port uses 1Gbps Ethernet No action required
Green The device connected to your UNI-D port uses 10 or 100Mbps Ethernet No action required
Green (Flashing) The device connected to your UNI-D port uses 10 or 100Mbps Ethernet No action required
Voice
(UNI-V)
Off You do not have an active service using this port currently No action required
Green One or more telephones are being used No action required
Green (Flashing) One or more telephones are being used for more than an hour If phone is in use no action required, if phone is not in use check the handset
Update Off Normal No action required
Red Failed to download software Contact us for further instructions
Green Successfully downloaded software No action required

Optional nbn battery backup information

During a power outage, battery backup will provide a steady 12v power supply to your nbn connection box.  Battery backup will last for approximately five hours (including the battery emergency reserve). 
It is always good to have another way of calling someone during a power outage such as a charged mobile phone. To ensure that your phone (or data) services continue to operate during a power outage please note:  

  • Only standard corded phones (that don’t need to be plugged into a power point) will work during a power outage, and only if your phone service is also provided over the nbn connection box’s voice (UNI-V) port. All other devices require their own battery backup to operate during a power outage.  
  • If your phone plugs into a separate router/gateway from your phone or internet service provider, you won’t be able to make calls unless that router/gateway also has its own battery backup.  
  • Examples of devices that require their own battery backup include wireless routers, all mains powered phones, computers or modem/routers.  
  • Uninterruptable Power Supply (UPS) systems help power devices during a power outage and are readily available through technology retailers.  

If you have a power supply with battery backup, your nbn connection box will continue to be powered for approximately five hours during a power outage. When approximately 40% of the battery charge is remaining (after about 3 to 3.5 hours), the power supply will automatically turn off to preserve the remaining charge for emergency use. If you need to use the remaining charge press the emergency reserve button and within a few minutes your services will operate for the remaining 1.5 to 2 hours. Please note extremely cold conditions (less than -1 degrees Celsius) may cause the battery to run out more quickly.