Your connection to nbn™ is via FTTC (Fibre To The Curb)
Important Information
If you plug your equipment in prior to being activated on the nbn, you may disconnect your existing services and potentially lose existing phone numbers. In order to maintain these numbers, it's important you wait for advice from us before you install your equipment.
Before you start
We’ll contact you when you are ready to install your nbn equipment. Make sure you have access to an alternative form of communication (like a mobile phone) as your current service(s) may not work during installation. You will also need the following:
Confirmation from Commander to set-up your equipment
We will send this to you via email and/or SMS.
Your nbn™ connection box
You may already have this if you have previously connected to the nbn network, or we will provide this to you.
A Business Modem
The below instructions are specifically for the Commander Business Modem. If you have opted to use your own modem, please refer to the manufacturer’s user guide provided with the device.
Getting Connected
Select your Commander Business Modem model number (displayed on your device):
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.
Connect the power adapters for both the modem and nbn connection box to the power outlet.
Use the phone cable to connect to the grey port labelled “B” on the nbn connection box to your phone wall socket.
Use the network cable to connect to the yellow port labelled “C” on the nbn connection box to your modem’s blue WAN port.
Turn on both devices and allow 15 minutes for auto configuration. Three blue solid lights will display on the top of the nbn connection box which will indicate it has correctly activated on the nbn network. Once the setup has been completed, the modem will display solid lights for internet and the WAN light will be flashing. If the lights aren’t displaying correctly, simply power cycle the modem.
Connect your device(s) by simply locating the Wi-Fi name (SSID) and Wi-Fi Password (Password/Pin) on the bottom of the Commander Business Modem. Alternatively, you can connect your device(s) directly (via cable) into one of the spare yellow LAN ports in the back of the modem.
If you have Commander Phone, plug the network cable from the back of the handset into a free LAN Port. For Commander Business Line, you'll find the port information in your order completion email.
Your Commander Business Modem is now connected. If you need any help, then please give us a call on 1300 478 828 (Option 3).
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.
Connect the power adapters for both the modem and nbn connection box to the power outlet.
Use the phone cable to connect to the grey port labelled “B” on the nbn connection box to your phone wall socket.
Use the network cable to connect to the yellow port labelled “C” on the nbn connection box to your modem’s yellow WAN port.
Turn on both devices and allow 15 minutes for auto configuration. Three blue solid lights will display on the top of the nbn connection box which will indicate it has correctly activated on the nbn network. Once the setup has been completed, the modem will display solid lights for internet and the WAN light will be flashing. If the lights aren’t displaying correctly, simply power cycle the modem.
Connect your device(s) by simply locating the Wi-Fi network name and Wi-Fi Password on the back of the Commander Business Modem. Alternatively, you can connect your device(s) directly (via cable) into one of the spare yellow ethernet ports in the back of the modem.
Your Commander Business Modem is now connected. If you need any help, then please contact us via LiveChat or give us a call on 1300 515 638.
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.
Connect the power adapters for both the modem and nbn connection box to the power outlet.
Use the phone cable to connect to the grey port labelled “B” on the nbn connection box to your phone wall socket.
Use the network cable to connect to the yellow port labelled “C” on the nbn connection box to your modem’s yellow WAN port.
Turn on both devices and allow 15 minutes for auto configuration. Three blue solid lights will display on the top of the nbn connection box which will indicate it has correctly activated on the nbn network. Once the setup has been completed, the modem will display solid lights for Power and PPP. The SYS and GE4 lights will be flashing.
Connect your device(s) by simply locating the Wi-Fi network name (SSID) and Wi-Fi Password (WLAN Key) on the bottom of the Commander Business Modem. Alternatively, you can connect your device(s) directly (via cable) into one of the spare blue GE0-3 ports in the back of the modem.
Your Commander Business Modem is now connected. If you need any help, then please contact us via LiveChat or give us a call on 1300 515 638.
FAQ's
What do the lights on my nbn connection box mean?
The status lights are located under a sliding panel which is on top of the nbn connection box.To see the lights, you will need to slide the panel.
| Type | Light | Meaning | What should I do? |
|
Power |
None | The device is off. | Plug in the device and switch the power outlet on. |
| Blue | Power is running to the device. | Nothing – this is normal. | |
|
Connection |
None | The device isn’t connected to the nbn network. | Checked all cables have been connected correctly. |
| Blue (Blinking) | The device is starting up. | Wait for setup to complete (allow up to 15 minutes). The light should then turn solid blue. | |
| Blue | The device is connected to the nbn network. | Nothing – this is normal. | |
| Red (Solid/Blinking) | There may be a line fault or problem affecting the nbn connection box. | Turn off power to the nbn connection box and contact us. | |
| Red/Blue (Alternating) | There may be a line fault, such as an off-hook telephone. | Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact us. | |
|
DSL |
None | The device’s broadband link is down. | If the Power and Connection lights are solid blue, but the DSL light is out, contact us. |
| Blue | The device is DSL synchronised. | Nothing – this is normal | |
| Blue (Blinking) | DSL synchronisation or a software update is in progress. | Wait for the update to complete. The light should then turn solid blue. | |
|
LAN |
None | There is no Ethernet connection to the device. | Check all cables have been connected correctly and your modem is switched on. |
| Blue/Amber (Solid/Blinking | Data is flowing between the nbn connection box and your Wi-Fi modem. | Nothing – this is normal. |
How do I reset my nbn connection box?
Simply press and hold the ‘RESET’ button on the side of the device for 1-2 seconds. This will cause indicator lights to blink for several minutes.
NOTE: Your internet connection may take up to 15 minutes to re-establish – although in most cases, it will be quicker.
