Before you start

Confirmation from Commander to set-up your equipment

We will send this to you via email and/or SMS.

A Business Modem

The below instructions are specifically for the Commander Business Modem. If you have opted to use your own modem, please refer to the manufacturer’s user guide provided with the device.

Getting Connected

Select your Commander Business Modem model number (displayed on your device):

 

FTTB NL1901 modem

number1
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.     

number 2
Connect the xDSL filter to the telephone wall socket.

number 3
Connect the phone cable from the xDSL port on the back of your Commander Business Modem to the xDSL Filter socket labelled VDSL MODEM.  (The xDSL Filter is installed to minimise noise on your line which will provide you with a more stable connection during co-existence period#.  You may also connect an analogue handset into the other socket of the xDSL filter, this will only provide you a service for the co-existence period. (Once you have been fully migrated to the nbn this handset will no longer work).

number 4
Connect the power adapter for the modem to the power outlet.

number 5
Allow 15 minutes for auto configuration. Once the setup has been completed, the modem will display solid lights for internet and the DSL light will be flashing. If the lights aren’t displaying correctly, simply power cycle the modem.

number 6
Connect your device(s) by simply locating the Wi-Fi network name and Wi-Fi password on the back of the Commander Business Modem.  Alternatively, you can connect your device(s) directly (via cable) into one of the spare yellow ethernet ports in the back of the modem.

number 7
If you have Commander Phone, please check your user guide to find the right port for your equipment. For Commander Business Line, you'll find the port information in your order completion email.

#This is the minimum period of 18 months after an area becomes ‘ready for service’ (RFS) and may be extended by NBN Co if required. RFS is not specific to any individual service but applies to the entire area in which existing DSL and traditional analogue telephone (PSTN) services co-exist with nbn FTTB/N/C services.

 

 FTTB AR129 modem

number1
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.  

number 2
Connect the xDSL filter to the telephone wall socket.

number 3
Connect the phone cable from the xDSL port on the back of your Commander Business Modem to the xDSL Filter socket labelled VDSL MODEM.  (The xDSL Filter is installed to minimise noise on your line which will provide you with a more stable connection during co-existence period#.  You may also connect an analogue handset into the other socket of the xDSL filter, this will only provide you a service for the co-existence period.  (Once you have been fully migrated to the nbn this handset will no longer work).

number 4
Connect the power adapter for the modem to the power outlet.

number 5
Allow 15 minutes for auto configuration. Once the setup has been completed, the modem will display solid lights for Power and PPP. The SYS light will be flashing and the xDSL light will flash with traffic.

number 6
Connect your device(s) by simply locating the Wi-Fi network name (SSID) and Wi-Fi password (WLAN Key) on the bottom of the Commander Business Modem.  Alternatively, you can connect your device(s) directly (via cable) into one of the spare blue GE0-3 ports in the back of the modem.

number 7
Screw in both Antennas, this will optimise 4G Backup signal strength.

number 8
If you have Commander Phone, please check your user guide to find the right port for your equipment. For Commander Business Line, you'll find the port information in your order completion email.

#This is the minimum period of 18 months after an area becomes ‘ready for service’ (RFS) and may be extended by NBN Co if required. RFS is not specific to any individual service but applies to the entire area in which existing DSL and traditional analogue telephone (PSTN) services co-exist with nbn FTTB/N/C services.

User guide

Download User guide

FAQ's

Will there be any interruption to my phone and internet services?

You may experience an interruption to your phone and internet services while you’re being connected. 

What will happen to my services in a power outage?

Equipment connected over the nbn network will not work during a power blackout. Consider having an alternative form of communication handy (such as a charged mobile phone). If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm or lift emergency phone), speak to your equipment provider about alternative solutions. For more information click here.

Does nbn provide me with new equipment?

FTTB connections do not require any equipment from nbn, however, we can provide you with a compatible modem. 

Do I need to install any cables or outlets?

It’s unlikely if you’re switching from an existing broadband service. You may find you prefer wired connections, if so, we can arrange for a registered cabler to install additional network points (charges may apply). 

Can I use more than one telephone wall socket?

It depends on your circumstances. Your modem will connect to just one wall socket, and your phone into the modem. If you’d like another socket, we can organise additional cabling (charges may apply).