Before you start

Confirmation from Commander to setup your equipment

We will send this to you via email and/or SMS.

Your nbn™ connection box

You may already have this at your premises, or we can organise nbn Co. to install it for you.

A Business Modem

The below instructions are specifically for the Commander Business Modem. If you have opted to use your own modem, please refer to the manufacturer’s user guide provided with the device.

Getting Connected

Select your Commander Business Modem model number (displayed on your device):

 

 Fixed wireless NL1901 modems

number1
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.  

number 2
Use the network cable to connect to the WAN port on the back of your Commander Business Modem into the UNI-D port allocated to you (sent to you in your order completion email) on the nbn™ connection box.

number 3
Connect the power adapter for the modem to the power outlet.

number 4
Allow 15 minutes for auto configuration. Once the setup has been completed, the modem will display solid lights for internet and the WAN light will be flashing.

number 5
Connect your device(s) by simply locating the Wi-Fi network name and Wi-Fi password on the back of the Commander Business Modem.  Alternatively, you can connect your device(s) directly (via cable) into one of the spare yellow ethernet ports in the back of the modem.

number 6
If you have Commander Phone, please check your user guide to find the right port for your equipment. For Commander Business Line, you'll find the port information in your order completion email.

 

 fixed wireless AR129 modem

number1
Disconnect all non-compatible devices from your telephone wall socket that you intend to use for this nbn service. This will ensure your nbn service will work properly.  

number 2
Use the network cable to connect to the GE4/WAN port on the back of your Commander Business Modem into the UNI-D port allocated to you (sent to you in your order completion email) on the nbn™ connection box.

number 3
Connect the power adapter for the modem to the power outlet.

number 4
Allow 15 minutes for auto configuration. Once the setup has been completed, the modem will display solid lights for Power and PPP. The SYS and GE4 lights will be flashing.

number 5
Connect your device(s) by simply locating the Wi-Fi network name (SSID) and Wi-Fi password (WLAN Key) on the bottom of the Commander Business Modem.  Alternatively, you can connect your device(s) directly (via cable) into one of the spare blue GE0-3 ports in the back of the modem.

number 6
Screw in both Antennas, this will optimise 4G Backup signal strength.

number 7
If you have Commander Phone, please check your user guide to find the right port for your equipment. For Commander Business Line, you'll find the port information in your order completion email.

What equipment is installed on site?

 

An outdoor antenna is installed on the roof of your premises and a nbn™ connection box is installed inside.
Also, your existing internal telephone wall socket and power outlet are used.

User guide

Download User guide

FAQ's

Can I run everything on a wireless (Wi-Fi) network?

You can run most devices over a Wi-Fi network. However, if you find Wi-Fi limiting your connection, then you may want to try connecting your device(s) via powerline network adaptors (which plug into your power points and use existing wiring) or an Ethernet cable.

Is the nbn™ Fixed Wireless network safe?

Yes, it is safe. The nbn™ connection box has been designed to be installed and maintained by professional trained technicians. The fixed wireless outdoor antenna uses radio waves and operates within levels that comply with Australian standards. When working in the vicinity of the outdoor antenna the radio waves can be disabled by turning off the internal nbn™ connection box.

Can I connect other devices to the unused ports on the nbn™ connection box?

Each port on the nbn™ connection box is reserved for a different service.  To activate a port contact Commander on 132 777.

What happens to the nbn connection box if I move address?

The nbn connection box is owned by the nbn and must remain at the property as it will not work at any other location. Speak to us when you’re planning to move services to a new address.

Will my medical, security or fire alarm work over the nbn network?

You will need to call your equipment provider/manufacturer to confirm this. You should also register your safety-critical equipment with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.

What will happen to my services in a power outage?

Equipment connected over the nbn network will not work during a power blackout. Consider having an alternative form of communication handy (such as a charged mobile phone). If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm or lift emergency phone), speak to your equipment provider about alternative solutions. For more information click here.