Faults and Emergencies

Electricity Distributors for Faults and Emergencies 

A ‘Distributor’ owns and manages the poles and wires in your street that deliver electricity to your premises. There are numerous electricity distributors licensed to deliver electricity to business and consumers through their networks, and they are each responsible for a specific geographic region of Australia:

Victoria Distribution Zone (areas served) Map NMI prefixes 24 hour 
Faults Number
Online Fault Information General Number
Powercor Australia 
www.powercor.com.au
Western suburbs and western Victoria Map 620 13 24 12 Click here 13 22 06
AusNet Services 
www.ausnetservices.com.au
Eastern Victoria, outer northern and eastern suburbs Map 630 13 17 99 Click here 1300 360 795
United Energy 
www.ue.com.au
Southern suburbs and Mornington Peninsula Map 640 13 20 99 Click here 1300 131 689
CitiPower 
www.citipower.com.au
City and inner suburbs  Map 610 13 12 80 Click here 1300 301 101
Jemena 
www.jemena.com.au
Northern and south western suburbs  Map 600 13 16 26 Click here 13 16 26

 

 

South Australia Distribution Zone (areas served) Map NMI prefixes 24 hour 
Faults Number
Online Fault Information General Number
SA Power Networks 
www.sapowernetworks.com.au
All zones Map 200 13 13 66 Click here 13 12 61

 

 

New South Wales Distribution Zone (areas served) Map NMI prefixes 24 hour 
Faults Number
Online Fault Information General Number
Ausgrid 
www.ausgrid.com.au 
Sydney, Central Coast and Hunter regions of New South Wales Map 410 13 13 88 Click here 13 15 35
Endeavour Energy 
www.endeavourenergy.com.au
Sydney's Greater West, the Southern Highlands and the Illawarra Map 431 13 10 03 Click here 13 10 81
Essential Energy 
www.essentialenergy.com.au
Most of regional and rural New South Wales Map 400, 420, 440, 450 13 20 80 Click here 13 23 56