Contact Commander Power and Gas

Contact Commander Power & Gas

General Enquiry

Call 133 914

8am to 6pm AEST, Monday to Friday

To fax a document to us dial 1300 374 226

cpg.customercare@commander.com


Sales Enquiry

Call 1300 295 795

9am to 8pm AEST, Monday to Friday


Enquiries & Payments

Commander Power & Gas
P.O. Box 631
Collins St West, VIC, 8007

Meter Data Provision Requests

Recent amendments to the Electricity Industry Metering Code now allow CPG to provide you with your meter data. 

Click here for more information or or Call us on 1300 857 073
8am to 6pm AEST, Monday to Friday meterdatarequest@commander.com.

Commander Power & Gas Do Not Contact List

Commander Power & Gas (CPG) allows you to register your details to avoid receiving unsolicited marketing from CPG, even if you are not a CPG customer.

How to register:

Call us on: 1300 857 073 during business hours

Online: Register Here


If we call you, inform our team member that you wish to be placed on our do not contact list

Write to us at:

Commander Power & Gas
P.O Box 631
Collins St West, VIC, 8007

Interpreter Service & National Relay Service

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Tell Us About It! - Commander Feedback And Complaint Policy

Please tell us if you have any concerns or complaints about our service.

We at Commander Power & Gas are committed to providing excellent customer service. To do that we need to know where things are going wrong, and we need you to help us.

So please tell us about any concerns, problems, or complaints you may have about our products or services. We also welcome any a helpful comments or compliments you may want to make about our staff or products.

We do take your feedback seriously, as we think it is the best way for us to identify and correct our problems, all of which will help improve our services to you.


Talk to us first!

Please call us on 1300 857 073 and let one of our customer service representatives know about your problem or complaint. We will try to resolve your problem right away, and if we cannot, we will take steps to get the problem resolved as quickly as possible.


You can email one of our dedicated email addresses:

cpg.customercare@commander.com – Complaints - If you have a compliant that you would like resolved, you can e-mail this address. Please provide your username, account number, date of birth, contact phone number, your address, and details of your complaint.

cpg.customercare@commander.com –Compliments and feedback - Not looking for a reply and just want to provide us with general feedback or wanting to pass on a compliment about one of our staff, please email this address.

*cpg.privacy@commander.com – Privacy complaints *- If your complaint relates to how we have collected, held, used or disclosed personal information, please address your complaint our Privacy Compliance Officer.


You can also send a letter detailing your concern or complaint to:

Commander Power & Gas Complaints Team

P.O. Box 631

Collins St West VIC 8007

*Remember *- we are always happy to provide you with a written response, all you have to do is ask.


If you are still unhappy with Commander Power and Gas

If you are unhappy with our efforts to resolve your complaint or problem, then you have the right to ask to have your complaint referred to a higher level within our customer service centre. We will have a complaint manager review your problem and provide you with a prompt response.


You can also get an independent review of your complaint.

If you remain unhappy with our resolution of your complaint, you also have the right to refer the complaint to your local Energy Ombudsman (see below). Each state’s has an Ombudsman service which is a free and independent alternative dispute resolution scheme for energy customers.


Victoria

Energy and Water Ombudsman (Victoria) Ltd (EWOV)

Freecall: 1800 500 509 Freefax: 1800 500 549

Interpreter services: 131 450 National Relay Service: 133 677

Email: ewovinfo@ewov.com.au

Mail: GPO Box 469 Melbourne VIC 3001

New South Wales

Energy and Water Ombudsman (New South Wales) Ltd (EWON)

Office hours: Monday-Friday, 9am-5pm (excluding public holidays)

Freecall: 1800 246 545 Freefax: 1800 812 291

Interpreter services: 131 450 National Relay Service: 133 677

Email: omb@ewon.com.au

Mail: (Freepost) Reply Paid K1343, Haymarket NSW 1239

South Australia

Energy and Water Ombudsman South Australia (EWOSA)

Freecall: 1800 665 565

Email: contact@ewosa.com.au

Free Fax: 1800 665 165

Post: GPO Box 2947 Adelaide 5001

* Call from mobiles may attract extra charges.