Contact Commander Power and Gas - Commander

Contact Commander Power & Gas

General Enquiry

Call 133 914

8am to 6pm AEST, Monday to Friday

To fax a document to us dial 1300 374 226

cpg.customercare@commander.com


Sales Enquiry

Call 1300 295 795

9am to 8pm AEST, Monday to Friday


Enquiries & Payments

Commander Power & Gas
P.O. Box 631
Collins St West, VIC, 8007

Meter Data Provision Requests

Recent amendments to the Electricity Industry Metering Code now allow CPG to provide you with your meter data. 

Click here for more information or or Call us on 1300 857 073
8am to 6pm AEST, Monday to Friday meterdatarequest@commander.com.

Commander Power & Gas Do Not Contact List

Commander Power & Gas (CPG) allows you to register your details to avoid receiving unsolicited marketing from CPG, even if you are not a CPG customer.

How to register:

Call us on: 1300 857 073 during business hours

Online: Register Here


If we call you, inform our team member that you wish to be placed on our do not contact list

Write to us at:

Commander Power & Gas
P.O Box 631
Collins St West, VIC, 8007

Interpreter Service & National Relay Service

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Tell Us About It! - Commander Feedback And Complaint Policy

We are dedicated to excellence in servicing our customers.

At Commander we love to hear from our customers, when they are receiving excellent service from our company. You can lodge a compliment to the specific representative below.


Talk to us first!

Send us an email

cpg.customercare@commander.com for General Enquiries and Complaints

If you have a complaint that you would like resolved, you can email this address. Please provide your username, account number, date of birth, contact phone number, your address, and details of your complaint.


cpg.privacy@commander.com for Privacy Complaints

If your complaint relates to how we have collected, held, used or disclosed personal information, or you wish to know what personal information we hold about you, please address your concern to our Privacy Compliance Officer.

Send us a letter

You can also send us a letter detailing your concern or complaint to:

Commander Power & Gas Complaints Team
P.O. Box 631
Collins St West VIC 8007

Give us a call

Please call us on call 133 914 and let one of our customer service representatives know about your concern or complaint.

If you are still unhappy with Commander Power & Gas

If for some reason, you are not satisfied with the service received, we have a complaint policy in place.

You can view our Complaints Policy here.

There are several methods to file a compliment or complaint. We will ensure that your compliment or complaint is handled as efficiently and effectively as possible in accordance with our policy.

If you remain unhappy with our resolution of your complaint, you also have the right to refer the complaint to the Energy Ombudsman for your State. The Energy Ombudsman service is a free and independent alternative dispute resolution scheme for small business and residential consumers who have a complaint about their electricity or gas service.


Energy and Water Ombudsman (for complaints you can't resolve with Commander Power & Gas)

Energy and Water Ombudsman (Victoria) Ltd (EWOV)

Freecall: 1800 500 509*

Freefax: 1800 500 549

Interpreter services: 131 450

National Relay service: 133 677

Email: ewovinfo@ewov.com.au

Post: GPO Box 469 Melbourne VIC 3001

Energy and Water Ombudsman (NSW) Ltd (EWON)

Freecall: 1800 246 545*

Freefax: 1800 812 291

Interpreter services: 131 450

National Relay service: 133 677

Email: omb@ewon.com.au

Freepost: Reply Paid 86550, Sydney South NSW 1234

Energy and Water Ombudsman South Australia (EWOSA)

Freecall: 1800 665 565*

Email: contact@ewosa.com.au

Free Fax: 1800 665 165

Post: GPO Box 2947 Adelaide 5001

* Call from mobiles may attract extra charges.