Concessions may be available to individuals and families who receive income support payments from the Commonwealth Government and who have an appropriate Commonwealth concession card. The concession or rebate which you can apply for, and the eligibility requirements, depends upon which state you live in.

Eligible cards include the Pensioner Concession Card, Health Care Card, or an appropriate Department of Veterans Affairs Gold Card. Please note that the account or bill of the person obtaining the concession must be in the name of the primary concession card holder.

Each State Government has different guidelines about the eligibility for energy related concession or rebates.

We will provide you with information on concessions, rebates, or grants upon request by you.

We will automatically apply any concessions or rebates that you may be eligible for providing you have supplied us the appropriate details of your eligibility for the Concession or rebate and that you have agreed to share that information with the Centrelink and the relevant State or Federal government agency.

Some concessions require the applicant to provide a completed form from a Doctor. Please call us on 133 914 if you are unsure if you are eligible for a concession.



Changes to Concession Calculation

Recently the Department of Human Services (Vic) has changed the process of how some concessions should be calculated in relation to the discounts you receive from Commander Power & Gas.

Previously for the Annual Electricity, Off Peak / Controlled Load Concession and the Winter Energy Concession your concession amounts were calculated before your discount was applied and was deducted from your usage before the discount was calculated.

These concessions are now calculated on your energy account, after the application of discounts, and these concessions will no longer be deducted from usage before the discount is calculated.

This will mean that while your concession totals will be smaller, your Pay on Time Discount amount will be larger.

"Off Peak Concession" renamed to "Electricity Controlled Load Concession"

The Department of Human Services (Vic) also moved to rename the Off Peak Concession and clarify the eligibility requirements for this concession.

The Off-Peak Concession has been renamed to the "Electricity Controlled Load Concession" and only applies to separately metered "controlled load" electricity appliances, such as off peak hot water heating or under slab floor heating. Off peak electricity for general household use (even if it includes hot water heating) is not eligible for the Electricity Controlled Load Concession.

For more information on this concession, visit the Department of Health & Human Services website.

Solar Feed-in Credits now included in Concession Calculation

The Department of Human Services (Vic) has clarified the concession treatment of credits or payments for solar generated electricity.

Solar Feed-in credits are now to be included in the calculation of the total bill that concessions are applicable to, reducing the total amount that the concession is calculated on.

Victorian Official Website

Phone: 1800 658 521

South Australia

The Energy Concession rate for eligible South Australian customers is set to increase on 1 July 2020 to $231.41 per annum. This also applies to the Medical Heating and Cooling Concession that is paid directly to customers.

South Australian Official Website

Phone: 1800 307 758

New South Wales

The NSW Government is trialing a new way to help people on low incomes reduce their electricity bills by installing 3 kilowatt solar systems on their homes. The program aims to improve energy affordability by helping households unlock long term savings on their electricity bills. This program is only available for up to 3,000 households that live in selected regions and meet the eligibility criteria.

If you have further questions about the trial, you can talk directly to someone at Service NSW by calling 13 77 88, or can send an email to [email protected].

More information is also available here 

New South Wales Official Website

Phone: 1300 136 888