CRITICAL INFORMATION SUMMARY
SERVICE AND PRICE INFORMATION
The Business One SIP BRI/PRI Plan is a Commander SIP BRI/PRI Plan. Commander SIP BRI/PRI services are basic phone lines, or channels, connected via the Internet, also known as VoIP or IP telephony, through a conversion box called an Integrated Access Device. They are generally used to connect ISDN capable phone systems to the telephone network. You can transfer your existing Office Phone service or activate a new service with Commander. A
minimum of 2 channels are required for SIP BRI and a minimum of 5 are required for SIP PRI. BRI channels must be purchased in multiples of 2. PRI channels must be purchased in multiples of 10 after the minimum of 5 (for example, 5, 10, 20 etc channels). Commander SIP BRI/PRI services are not available for resale or high-volume telemarketing. Commander is responsible in supplying these services to our customers and we have no other affiliation
or relationship with our wholesalers outside of our wholesale agreements. Equipment is required to access the service. In the event of a power outage, your Commander SIP BRI/PRI services will not work unless you maintain a back-up battery solution. This service has a 1-month, 36 or 60-month minimum term applicable.
PRICING
| Commander SIP BRI/PRI | Month to Month | 36-Month | 60-Month |
| Minimum Monthly Access Fee Per channel |
$45 | $42 | $40 |
| Commander SIP BRI Minimum Cost For min. 2 channels, internet and hardware. |
$90 (SIP BRI) + $2,335 (Commander $95 Broadband Plan) + $750 (BRI device) = $3,175. |
$3,024 (SIP BRI/PRI) + $2,335 (Commander $95 Broadband Plan) + $750 (BRI device) = $6,109. |
$4,200 (SIP BRI/PRI) + $2,335 (Commander $95 Broadband Plan) + $750 (BRI device) = $7,285. |
| Commander SIP PRI Minimum Cost For min. 5 channels, internet and hardware. Includes Multi Service Discount. |
$200 (SIP PRI) + $2,335 (Commander $95 Broadband Plan) + $1,500 (PRI device) |
$6,600 (SIP PRI) + $2,335 (Commander $95 Broadband Plan) + $1,500 (PRI device) |
$10,500 (SIP PRI) + $2,335 (Commander $95 Broadband Plan) + $1,500 (PRI device) = $14,335 |
| Standard Local Calls | Included | Included | Included |
| National Calls to Standard Fixed Lines | Included | Included | Included |
| Calls to Standard Australian Mobiles | Included | Included | Included |
| 13/1300 Calls | 44c | 44c | 44c |
| Commander to Commander Calls | FREE CALLS made from your Business One SIP service to any other office phone or mobile service on the same Commander account. 24 hours a day, 7 days a week. No connection fee applies. |
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| International Calls | Please visit: https://www.commander.com.au/support/office-phones/international-calls |
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For details of charges for usage types that are not listed, please contact Customer Service on 132 777.
MINIMUM CONTRACT TERM
1 Month, 36 or 60 Months.
Minimum 2 channels required on SIP BRI and 5 channels required on SIP PRI.
OTHER INFORMATION
BUNDLING ARRANGEMENTS & DISCOUNTS
You will receive a discount if you bundle more than 5 Business One voice services together on the same account. If you maintain between 5 and 9 active Business One voice services, you will receive $5 off each fully charged service. If you maintain more than 10 active Business One voice services, you will receive $10 off every fully charged service. This offer is applicable across Commander Phone, Commander SIP, Commander SIP BRI/PRI and NBN Business Line services. If the number of active Commander voice services falls below the minimum threshold of 5 or 10 services, the applicable discount will be removed and services charged at the full rate.
KEY DETAILS
Your Commander SIP BRI/PRI Monthly Access Fee includes channel rental, local calls, national calls and calls to Australian mobiles. Call types not listed, as well as optional Value-added services and any equipment required to operate your service are charge in addition to your Monthly Access Fee.
This service is not appropriate if you require an uninterrupted phone service with access to 000 emergency services and will not function in the event of a power failure. Commander does not offer Priority Assistance.
USAGE INFORMATION
For information about current usage levels log into “My Account’ at https://www.takecommand.com.au/#/login/
PAYMENT OPTIONS
Payment by Direct Debit from a bank account does not incur additional fees or charges. Additional charges apply for other payment methods. For details, see your invoice, our Schedule of Fees & Charges on our website commander.com.au/customer-terms, or contact us on 132 777.
STANDARD INSTALLATION REQUIREMENTS
We will install the Integrated Access Device required for this service and the underlying Commander Business Modem. $0 installation only available to customers within 100km round trip from a local Commander Centre. You are responsible for any associated cabling, PBX and network configuration and any routers and/or switches within your phone and computer networks to allow the services to work.
HARDWARE
A Commander Internet connection and supporting connectivity hardware is required to use this service. If you use this service in conjunction with the Commander Business Modem hardware and a Commander Internet service on the same account, our 4G Backup feature is enabled free of charge. 4G Backup enables you to make and receive calls over the mobile network, in the event of a service interruption or network outage on your primary Commander Internet service. For more information: commander.com.au/phone/business-continuity
The Commander SIP BRI/PRI hardware ranges in price from $840 for BRI (up to 8 channels) to $4,320 for PRI (up to 120 channels) and can be purchased outright or paid on a monthly repayment option. Speak to us about which device is suitable for you based on the type of service and number of channels you require. Ask us for a Product Sheet which includes all the hardware options available.
SERVICE AVAILIBILITY
Services may not be available to all areas, premises or customers. If we are unable to connect all your requested services, we will attempt to contact you to discuss further options first or, if we can’t contact you after making reasonable attempts, we will cancel your order. An Internet service with a minimum of 100/100 Kbps per concurrent call is required for a Commander SIP service. You can utilise an existing Internet connection or request a new one from Commander. Applicable Internet rates apply. To use a Commander SIP service, you will need a high-speed Internet service (broadband), a SIP capable modem/router and a SIP-enabled PBX. These can all be sourced additionally from Commander if required; please speak to your Commander representative for more information.
Calls to some International destinations are blocked by default due to high risk of fraud. You may arrange with Commander to unblock these destinations, upon accepting full responsibility for payment for any calls from your service makes to these destinations.
You must inform us if the service is intended to be used in conjunction with a disability or medical service, back to base alarm or is intended to carry data services such as Fax, EFTPOS or HiCaps. These services may not be supported or may require an alternative service or additional equipment.
Calls to some International destinations are blocked by default due to high risk of fraud. You may arrange with Commander to unblock these destinations, upon accepting full responsibility for payment for any calls from your service makes to these destinations.
CONTACT DETAILS
We are dedicated to excellence in servicing our customers and have several ways for you to keep in touch:
- Online at commander.com.au contact page;
- Email us at [email protected]; or
- Call us on 132 777 (Check website for our opening hours).
COMPLAINT HANDLING
If for some reason you are not satisfied with the service we provide, please let us know so we can do our best to fix it. If you feel that we were unable to resolve your issue to your satisfaction, please visit
commander.com.au/customer-terms/complaints-policy
If you are still not satisfied with the steps taken by Commander to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).
The TIO will only investigate complaints if you have already attempted to resolve your issue with Commander. It should be noted that the TIO is an option of last resort. Contact the TIO by visiting tio.com.au or by calling 1800 062 058
FULL TERMS
Commander’s Standard Form of Agreement & Acceptable Use Policy set out the terms & conditions on which we provide our products & services. See commander.com.au/customer-terms for full terms.
THANK YOU FOR CHOOSING COMMANDER FOR YOUR BUSINESS COMMUNICATIONS.